Passenger Service Agent — Create Memorable Airport Experiences

Jet2.com and Jet2holidays; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airline and holiday operator in Glasgow is seeking a Passenger Service Agent to join their Ground Operations Team. This role involves delivering friendly customer service from check-in to boarding. Ideal candidates should demonstrate a passion for customer service, adaptability, and the ability to remain calm in high-pressure situations. The position comes with a competitive hourly rate, flexible shifts including weekends, and a range of employee benefits, making it a rewarding opportunity in a dynamic environment.

Benefits

Competitive hourly rate

Free car parking

34 days of holiday annually

Colleague discounts

Annual pay review

Qualifications

• Passionate about delivering outstanding customer service.
• Able to stay focused in a fast-paced environment.
• Self-motivated and enjoys teamwork.

Responsibilities

• Assist customers at check-in and through the boarding process.
• Follow safety and security procedures diligently.
• Support colleagues during disruptions.

Skills

Customer service orientation

Calmness under pressure

Teamwork

Adaptability

Job description

A leading airline and holiday operator in Glasgow is seeking a Passenger Service Agent to join their Ground Operations Team. This role involves delivering friendly customer service from check-in to boarding. Ideal candidates should demonstrate a passion for customer service, adaptability, and the ability to remain calm in high-pressure situations. The position comes with a competitive hourly rate, flexible shifts including weekends, and a range of employee benefits, making it a rewarding opportunity in a dynamic environment.