Passenger Experience Lead - Front of House

London Southend Airport Company Limited.; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional airport operator is seeking a Passenger Experience Assistant to enhance the passenger journey. The ideal candidate must be a strong communicator and have a customer service background. Responsibilities include assisting passengers at check-in, providing support during boarding, and ensuring a welcoming environment. Offered as a full-time position with various shifts, the role provides opportunities for personal development and a notable benefits package.

Benefits

Fully funded apprenticeships

Medicash health cover

Wellbeing app access

Gym membership discounts

Cycle to Work Scheme

World Duty Free Discount

Qualifications

• Strong communicator with the ability to work effectively alone and in teams.
• Previous customer service experience is essential.

Responsibilities

• Attend to the needs and requests of all passengers.
• Check passengers and their baggage at the check-in desks.
• Support with boarding passengers onto flights.
• Assist passengers with reduced mobility.
• Embark on additional duties across the business as needed.
• Work shifts during operational hours, including early mornings and late nights.

Skills

Strong communication

Teamwork

Customer service experience

Job description

A regional airport operator is seeking a Passenger Experience Assistant to enhance the passenger journey. The ideal candidate must be a strong communicator and have a customer service background. Responsibilities include assisting passengers at check-in, providing support during boarding, and ensuring a welcoming environment. Offered as a full-time position with various shifts, the role provides opportunities for personal development and a notable benefits package.