Passenger Assistance Clerk 6 Month FTC

Northern; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A transport service provider is seeking a Passenger Assistance Clerk at Bolton station. The ideal candidate will assist passengers, especially those with mobility challenges, ensuring a safe and comfortable travel experience. Strong communication skills, empathy, and flexibility are essential in this full-time role. If you are passionate about providing top-notch assistance, apply today!

Qualifications

• Great communication skills for effective interaction with passengers and colleagues.
• Empathy and patience for providing excellent customer service in various situations.
• Ability to think quickly and calmly under pressure.

Responsibilities

• Assist passengers needing extra help with their journey.
• Deliver exceptional customer service with a friendly approach.
• Provide clear directions and ensure station facilities are accessible.
• Handle disruptions or challenges effectively, working with staff to resolve issues.

Skills

Customer Service

Communication skills

Empathy

Flexibility

Job description

Join Our Team as a Passenger Assistance Clerk

We are looking for enthusiastic and compassionate Passenger Assistance Clerk to join our team at Bolton station! If you're someone who loves helping people and ensuring a smooth and comfortable travel experience this role is perfect for you!

About the Role

As a Passenger Assistance Clerk you will play a key role in assisting passengers who need help with boarding, alighting and traveling through our stations. Your role is to ensure that all passengers including those with mobility challenges have a safe and positive journey experience.

Key Responsibilities

Passenger Support

• Assist passengers who need extra help with their journey whether it's boarding, alighting or traveling through the station.
• Provide guidance and ensure the safety of passengers especially those with mobility needs or special requirements.

Excellent Customer Service

• Deliver exceptional customer service always with a friendly and patient approach.
• Respond to passengers queries and concerns with care and professionalism.

Station Awareness

• Be familiar with the layout of the station and surrounding areas to offer clear directions and assistance.
• Ensure that station facilities are accessible to all passengers.

Problem Solving

• Handle any disruptions or challenges quickly, calmly and effectively.
• Work closely with station staff to resolve any issues as they arise.

What We're Looking For

• Great Communication Skills: You'll need to communicate effectively with passengers, colleagues and other stakeholders.
• Empathy & Patience: A passion for helping others and providing excellent customer service in a variety of situations.
• Quick Thinker: The ability to stay calm under pressure and solve problems swiftly.
• Flexible Availability: Willingness to work shifts including weekends and evenings to ensure that passengers are supported at all times.

If you're passionate about delivering top-notch assistance to passengers and want to make a positive impact we'd love to hear from you! Apply today and join our fantastic team!

Required Experience :

Contract

Key Skills

Customer Service, Communication skills, Basic Math, Cashiering, Computer Skills, Math, Retail Sales, 10 Key Calculator, Copywriting, Cash Handling, Planograms, Stocking

Employment Type

Full Time

Experience

years

Vacancy

1