Parts Sales Specialist

Henderson Products Inc.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading manufacturer of truck equipment in Manchester is seeking a Parts Sales Specialist to provide technical assistance to dealers and customers. The ideal candidate will have a degree in a technical field, customer service experience, and mechanical aptitude. Responsibilities include processing parts orders and helping to improve product manuals. This role offers competitive salaries and benefits, aiming for a high-performance work environment.

Benefits

Competitive salaries

Benefits

Opportunities for personal and professional growth

Qualifications

• Minimum of 2 years’ experience in a technical-related area, inside sales or customer service.
• Experience in the truck equipment industry preferred.
• Thorough technical knowledge of assigned products.

Responsibilities

• Provide technical information and assistance to dealers and customers regarding parts sales.
• Respond to customer calls and emails professionally.
• Process parts orders through TCM order entry.

Skills

Customer service skills

Technical knowledge of products

Problem analysis

Mechanical aptitude

Organizational skills

Education

Associate or bachelor's degree in a related technical field

Tools

Salesforce

Microsoft Excel

Microsoft Word

Job description

Career Opportunities with Henderson Products

A great place to work.

Share with friends or Subscribe!

CurrentHenderson Productsjob opportunities are posted here as they become available.

Subscribe to our channels to receive instant updates as new positions become available.

Join Henderson Products Inc., located in Manchester, IA! We are the North American leader in the design, manufacture and up fit of multi-purpose equipment for heavy-duty work trucks specializing in snow and ice control and “Keeping America’s Roads Safe!”

HOW WE DO IT: Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:

• Be Customer & Results Driven
• Anticipate the Possibilities
• Communicate Responsibly
• Develop Self & Others
• Get Better Every Day

HOW YOU WILL CONTRIBUTE: The Parts Sales Specialist is responsible for providing technical information and assistance to dealers and customers regarding their parts sales needs. This position serves as a primary contact for customers, and decisions made in this capacity impact the financial health of the company in terms of overall ability to provide accurate and timely information.

• Respond to all customer calls and emails in a professional manner
• Provide parts identification and troubleshooting assistance to dealers and customers.
• Process parts orders through TCM order entry process.
• Log interactions with customers in Salesforce
• Use company approved systems & processes to correct deficiencies in the design, sale, production, and shipping of products.
• Gain a complete understanding of new Henderson product offerings and changes to existing products.
• Communicate information gained from the field to Engineering, Sales, and Operations to help minimize future warranty claims.
• Collect and provide information which will improve the equipment and parts manuals for the company’s products. Be actively involved in the updating of manuals.

WHAT THIS ROLE NEEDS:

• Associate degree, or bachelor’s degree in related technical field
• Minimum of 2 years’ experience in technical-related area, inside sales or customer service; experience in truck equipment industry preferred.
• Mechanical aptitude and problem analysis and resolution ability
• Thorough technical knowledge of assigned products
• Technological skills required with knowledge of operation’s manufacturing software, as well as Microsoft products, including Excel and Word in Windows environment.
• Organizational, detail, and follow-up skills
• Excellent interpersonal, communication, and customer service skills

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.