Parts Advisor

Internetwork Expert; West Bromwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK seeks an individual for a role involving order preparation, customer service, and stock control. Responsibilities include pre-picking workshop parts, managing customer inquiries, and processing warranty claims. Candidates should possess basic Microsoft skills, a forklift license, and a strong attention to detail. This role is ideal for a reliable team player with warehouse experience.

Qualifications

• Basic level in Microsoft Word and Excel.
• Experience in warehouse operations preferred.
• Possession of a forklift license.
• Mechanically inclined with familiarity in AWP/EWP equipment is an advantage.
• Demonstrates professional phone etiquette.
• Detail-oriented, positive, and reliable.

Responsibilities

• Pre-pick workshop parts and check stock availability.
• Handle inbound/outbound calls and build customer relationships.
• Replenish service parts for quick service.
• Process warranty claims and complete admin tasks efficiently.

Skills

Microsoft Word

Microsoft Excel

Warehouse operations experience

Forklift license

Professional phone etiquette

Detail-oriented

Team player

Job description

Responsibilities

• Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiry.
• Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
• Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.

Qualifications

• Basic level in Microsoft Word and Excel.
• Experienced in warehouse operations (preferred).
• Possession of a forklift license.
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
• Demonstrates professional phone etiquette and effectively manages email inquiries.
• Detail-oriented, diligent, positive, a strong team player, and highly reliable.