Parts Advisor

NMS Recruit Ltd; Kirton CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A specialized recruitment agency is looking for a proactive Parts Advisor in Kirton CP, UK. You will handle customer inquiries and orders related to agricultural machinery parts, providing exceptional service via phone, email, and in person. Strong communication skills and knowledge of machinery are essential. The role offers a dynamic working environment with various responsibilities, including processing orders and assisting in retail activities.

Qualifications

• Strong communication skills with the ability to interact diplomatically.
• Experience in retail or showroom environment preferable.
• Ability to remain calm under pressure.

Responsibilities

• Respond to customer queries regarding machinery parts.
• Process and manage customer orders efficiently.
• Provide outstanding customer service through various channels.

Skills

Strong communication skills

Knowledge of agricultural machinery

Customer service

Attention to detail

Numeracy and literacy

Ability to work in a busy environment

Team player

Self-motivated

Job description

Overview

We are seeking a proactive and customer-focused Parts Advisor to support daily enquiries and orders related to agricultural and specialist vegetable machinery parts.

Reporting to the Parts & Retail Manager, you will play a key role in providing exceptional customer service—whether in person, by phone, or via email—ensuring customers and technicians receive accurate information and efficient order processing.

Key Responsibilities

• Respond to day-to-day customer and technician queries regarding machinery parts
• Process, dispatch, and manage customer orders efficiently
• Provide outstanding customer service across face-to-face, telephone, and email interactions
• Assist with general retail and showroom duties as required
• Maintain a professional, helpful, and friendly approach at all times

Required Skills & Experience

• Strong communication skills with the ability to interact diplomatically and professionally
• Good knowledge of agricultural and specialist vegetable machinery
• Enjoy working with the general public and delivering excellent service
• Understanding of relevant machinery products
• Experience in a retail or showroom environment (desirable)
• Ability to work well in a busy environment and remain calm under pressure
• Confident using computers, email, and the internet
• High level of numeracy and literacy
• Strong attention to detail, particularly when handling cash and card payments
• A team player who can also work independently
• Self-motivated and able to use initiative
• Smart, presentable appearance
• Motivated by achieving sales and meeting targets

How to Apply

To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below.

Important Information

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us.