Parts Advisor

Volvo Group; Dunstable; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Dunstable is seeking a Parts Advisor to enhance customer service and manage parts efficiently. Responsibilities include counter sales, taking customer orders, and ensuring the cleanliness of the parts area. Ideal candidates should possess strong communication skills and a teamwork ethos. This position offers 25 days of holiday and a pension scheme.

Benefits

25 days holiday rising with service

Pension scheme with employer matched contribution

Discounts across retailers, cinemas and theme parks

Qualifications

• Experience in front of house customer service.
• Ability to handle parts queries and customer orders.
• Competence in using various software and systems.

Responsibilities

• Front of House counter sales and dealing with customer parts queries.
• Ensure customer orders are taken and supplied to the correct specification.
• Maintain an efficient filing and retrieval system.

Skills

Customer service skills

Communication skills

Teamwork

Adaptability

Tools

GDS software

Desktop PC

Job description

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Parts Advisor – Chiltern Dealership in Dunstable

Working within Renault Trucks you will be part of a team developing and sustaining superior performance in parts with face to face customer liaison

Mon-Fri 44 hours. Mon-Thursday – two-week rotation 06.00 – 16.00 and 0800 – 18.00 and Friday’s will finish 1 hour earlier on each shift pattern with alternate Saturday mornings paid at time and a half – moving to 1 in 3

Core Responsibilities:

• Front of House counter sales and dealing with customer parts queries
• Ensure customer orders are taken and supplied to the correct specification.
• Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
• Maintain an efficient filing and retrieval system.
• Ensure that the parts area is kept clean and tidy, and that equipment is in good condition reflecting the image of an efficient and modern Retail Dealer point.
• Ensure the Dealer point works to the criteria laid down in the Company Health and Safety policy.
• Wear personal protective equipment (PPE) when must be worn.

General Duties:

• Work with the team to ensure a strong top team ethos.
• Support the development of character, skills, attitude and superior individual and team performance.
• Ensure that you conduct yourself in a business-like and professional manner.
• Assist with maintaining a clean and professional Service and Parts area.
• Attend any training or development activity that is made available.
• To be able to effectively communicate at all levels both written and verbally.
• To be able to develop or work in developing new or enhancing existing processes
• To be able to adapt and take on new skills and approaches.
• To be able to competently use GDS and associated software & systems.
• To be able to competently use desktop PC and associated software & systems
• 25 days holiday rising with service
• pension scheme with employer matched contribution of up to 5%
• discounts across retailers, cinemas and theme parks ++