Partner Operations Manager

Randstad Technologies Recruitment; City Of London; Hybrid; GBP 40,000 - 55,000; Part time

Job summary

A leading recruitment firm is looking for a Partner Operations Manager in London. This hybrid role will bridge publishers, vendors, and internal teams to enhance the digital news publishing ecosystem. The ideal candidate will have 2-3 years of experience and strong problem-solving skills, ensuring effective communication and managing conflicts between stakeholders. You will oversee projects, support operations, and help improve documentation processes. Interested applicants should apply directly or send their CV online.

Qualifications

• Minimum 2-3 years of professional experience in a relevant role.
• Ability to resolve issues efficiently through documentation or escalation.
• Experience in coordinating projects across teams and vendors.

Responsibilities

• Act as the liaison between publishers, vendors, and internal teams.
• Manage vendor relationships and ensure effective communication.
• Support and oversee first-level support operations.

Skills

Problem Solving / Troubleshooting

Project / Program Management

Vendor Management

High empathy and relationship management

Job description

Role: Partner Operations Manager
Location: London
Work Model: Hybrid
Employment Type: Contract

We are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non‑technical role bridges publishers, external vendors, and internal teams within a company that delivers large‑scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.

Key Responsibilities

• Act as the liaison between publishers, vendors, and internal teams
• Resolve publisher issues through documentation fixes or cross‑functional escalation
• Coordinate projects and programmes across vendors, PMs, and engineering teams
• Oversee first‑level support operations and define SOPs/playbooks
• Manage vendor relationships and ensure effective stakeholder communication
• Identify opportunities to improve documentation, retrain vendors, or escalates feature requests/bugs
• Support three core products:
  • Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)
  • Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast‑paced with frequent feature updates
  • News App: High‑scale system with low support volume; tickets mainly styling or traffic queries

Required Skills & Experience

• Experience Level: Minimum 2-3 years of professional experience
• Problem Solving / Troubleshooting: Efficient issue resolution via documentation or escalation
• Project / Program Management: Coordinating across vendors, PMs, and engineering teams
• Vendor Management: Overseeing support operations and defining SOPs/playbooks
• Soft Skills: High empathy and relationship management skills, essential in the sensitive, regulatory‑driven news sector
• Preferred Backgrounds: Consultancy (IT/Strategy) or News/Media ecosystem experience

If you are interested then please apply directly to the ad or send your CV to (url removed)