Part time Spa Receptionist

The Victoria Hotel; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury spa and wellness establishment in Sidmouth is seeking a part-time Spa Receptionist. In this role, you will welcome guests, manage bookings, and ensure an outstanding spa experience. The ideal candidate will possess strong communication skills and attention to detail. Benefits include competitive pay, flexible shifts, and discounted treatments. Join a dedicated team committed to excellence in service.

Benefits

Competitive rates of pay

Paid holidays

Share of staff tips

Discounts at Brend Collection establishments

Qualifications

• Speaks fluent English.
• Experience in a similar reception/customer service role preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests and ensure their needs are met.
• Provide tours of the spa to members and guests.
• Maintain accurate guest bookings and database.

Skills

Flexibility to work shifts

Attention to detail

Strong communication skills

Problem solving skills

Team player

Customer service commitment

Time management

Computer systems experience

Job description

Job Description:

Job information Part time Spa Receptionist from the Company The Victoria Hotel, this latest Part time Spa Receptionist job vacancy is located in the city Sidmouth EX located in the country United Kingdom .

The Victoria Hotel & Spa has a new exciting position to join the newest Source Spa and Wellness team in the Brend Collection. This beautiful hotel & spa is located on Sidmouth's spectacular seafront facing the rolling waves of the English Channel along the world heritage Jurassic coast.

As a Spa receptionist, you will be the first point of contact for Source Spa and Wellness; welcoming guests on arrival and taking care of them during their stay in the spa, proactively assisting them with enquiries and ensuring the first-class spa and wellbeing experience our clients expect.

As part of the Brend Collection, you will receive a competitive rate of pay, opportunities for progression within the spa and throughout the hotel group, ongoing training, share of staff tips, staff discounts at any Brend Collection establishment and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends.

Responsibilities:

As a Spa receptionist at Source Spa and Wellness, you will ensure all guest needs are looked after during their experience with us demonstrating that you are genuinely interested in their wellbeing.

• Offer a high level of consistent, friendly and efficient care and build up a rapport with guests.
• Provide spa tours to all members and spa guests upon arrival.
• Ensure that all guest bookings are accurate and maintain an accurate guest database.
• Deal with all guest queries - by phone, post, online and face-to-face.
• Maintain a good knowledge of all products and treatments.
• Identify and maximise sales opportunities in all guest queries/contact.
• Carry out reception procedures as per the daily checklists, including opening/closing of the spa.
• Serve drinks.
• Liaise with the Spa Therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the guest's journey runs smoothly.
• Ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Senior Therapist or Spa Manager.
• Assist the Spa Manager in utilising this information to maintain close contact with our guests and encourage repeat business.
• Administrative duties as required e.g. filing, daily banking, stock taking.
• Ensure all necessary paperwork is completed correctly and passed to the appropriate. therapist prior to treatment.
• Communicate client suggestions to management.
• Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• Work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• Work with the team to ensure public areas are well maintained and replenished with correct amenities.
• Assist colleagues and other departments where required including laundry and other housekeeping duties in the spa.

Requirements:

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Flexibility to work to the hours and needs of the business including shift, weekend and Bank Holiday work as well as covering shifts due to illness.
• Exceptional attention to detail.
• Strong written and verbal communication skills.
• Speaks fluent English.
• Problem solving skills and innovative thinking.
• A team player who is an avid learner, adaptable.
• Exceptional interpersonal and communication skills.
• Positive and friendly attitude to your colleagues, superiors and guests.
• Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• Outstanding time management with the ability to prioritise tasks and be well organised.
• Ability to work in a fast-paced environment.
• Commitment to delivering superior levels of customer service.
• A high standard of personal presentation.
• Confident, professional and welcoming personality.
• Experience using computer systems (Microsoft and google), Spa or salon booking system ideally (desirable but not essential).
• Experience in a similar reception/customer service role, ideally in a luxury spa, wellbeing or fitness environment

What's in it for me?

There's plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You'll also receive discounts when dining at any Brend Collection establishment, discounted spa treatments and products as well as reduced accommodation rates.

We are an equal opportunities employer and welcome applications from all qualified candidates.