Part Time Customer Service Advisor

EE Limited; South Shields; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company based in South Shields is seeking a Part Time Customer Service Advisor to join their Home Tech Team. This role involves assisting customers with Mobile Billing queries and problem-solving. The position offers a competitive salary along with comprehensive benefits, flexible work options, and extensive training. Ideal candidates should be naturally helpful and able to build relationships. This opportunity supports work-life balance, making it suitable for various lifestyles.

Benefits

Fully funded online GP access

Market-leading paid carer’s leave

Career development support

Season Ticket Travel Loan

Optional Private Healthcare and Dental

Qualifications

• No specific experience required - training provided.
• Ability to build relationships with customers.
• Flexible and supportive of work-life balance.

Responsibilities

• Assist customers with Mobile Billing-related queries.
• Resolve simple to complex customer cases.
• Provide customer support during scheduled shifts.

Skills

Problem-solving ability

Customer relationship building

Calm demeanor

Job description

Part Time Customer Service Advisor

Location: South Shields, Tyne And Wear
Salary: £25,087.00 (pro rata for part time) + uncapped commission
Start Date: November 2025
Part Time: 20 hours per week (can also offer 25 or 30 hours). Shift pattern is evening work with a typical end time of 9pm.
Posted by: EE

Overview

Are you someone who likes solving problems? You may enjoy gaming or tinkering with technology. You have transferrable skills to succeed in a Customer Service role with EE. Join our Home Tech Team in Newcastle, talking to customers with Mobile Billing-related queries and helping with issues ranging from simple questions to more complex cases requiring ownership.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.

We support flexibility and work–life balance, including scheduled breaks, banking time, and occasional home working where possible.

What’s in it for you?

• A starting salary of £13,379.73 rising to £13,698.13 after 8 months, plus incentives and bonuses (pro rata for part-time role).
• Online GP access by telephone or video for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks for carers of family or friends who are disabled, ill, or elderly.
• Family Leave — equalised maternity, paternity, and adoption leave; up to 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products including mobile and broadband.
• Support in carving your own career path and ongoing development.
• Season Ticket Travel Loan to help cover travel costs.
• Volunteering days to give back to the local community.
• Optional Private Healthcare and Dental to protect you and your family.

Location: South Shields, Tyne And Wear, UK
Industry: Customer Services
Rate: Pro rata salary listed above
Company: EE
Contact: Click apply
Reference: JS20279_50748-41CDF25D056349DB306149492F169B31
Posted Date: 29/09/2025