Part‑Time Contact Centre Customer Service Advisor

Wiltshire College & University Centre; Trowbridge; On-site; GBP 15,000 - 16,000; Part time

Job summary

An educational institution in Trowbridge is looking for a Customer Services Advisor to provide exceptional service to students and the community. This part-time, permanent role involves answering calls, assisting with student enrolments, and offering guidance on courses and fees. The ideal candidate should possess strong communication skills and a customer-focused attitude. Benefits include a competitive salary, generous annual leave, and pension scheme enrollment.

Benefits

Competitive salary

30 days annual leave plus bank holidays

Automatic enrolment into the Local Government Pension Scheme

Employee Assistance Programme

Retail discounts

Free onsite car parking

Responsibilities

• Answer calls, provide course information, and handle messages.
• Support applications and assist with student enrolments.
• Offer exceptional service via phone, email, and web chat.
• Provide impartial guidance on courses, fees, finance, and entry criteria.

Skills

Strong communication skills

Positive, customer-focused attitude

Ability to multitask in a fast-paced environment

Team player with attention to detail

Education

Literacy and Numeracy Level 2 qualification or equivalent

Job description

An educational institution in Trowbridge is looking for a Customer Services Advisor to provide exceptional service to students and the community. This part-time, permanent role involves answering calls, assisting with student enrolments, and offering guidance on courses and fees. The ideal candidate should possess strong communication skills and a customer-focused attitude. Benefits include a competitive salary, generous annual leave, and pension scheme enrollment.