Part Time Contact Centre Agent

Global Payments; Milton Keynes; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading payment solutions provider in Milton Keynes is seeking a part-time customer service representative to assist in fraud prevention. The role involves interacting with customers to verify transactions and handling various queries. Ideal candidates will have experience in a contact centre, particularly within the financial sector, and possess strong communication skills. Competitive hourly rate and comprehensive benefits are offered.

Benefits

Life Insurance – x1 Salary

Full Training provided

MediCash Health Care Plan

Pension contributions

26 Days Annual Leave + Bank Holidays

Cycle to work scheme

Enhanced Sick Pay

Free onsite parking

Qualifications

• Desirable previous contact centre experience, preferably in the financial industry.
• Experience in credit card or banking industry.
• Excellent communication skills to handle customer interactions.

Responsibilities

• Identify cases of attempted fraud through prevention schemes.
• Contact customers to establish transaction authenticity.
• Handle queries to satisfaction and minimize losses.

Skills

Previous contact centre experience

Credit card/banking industry experience

Excellent communication skills

Enthusiastic and flexible

Job description

Overview

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

TSYS Managed Services EMEA a Global Payments company has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.

Position

We are currently recruiting for a part-time role to join our team in Milton Keynes, Working hours 5am - 9am, between Monday - Fri, 16 hours per week

Hourly rate: £14.22

Benefits

As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits –

• Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
• Full Training provided (Paid
• MediCash Health Care Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
• Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
• Bereavement Leave – (5 Days Leave at Full Pay)
• Dependent Leave – (2 Days at Full Pay)
• Free onsite parking with 24/7 security
• Subsidized Canteen (with great breakfast!)

Responsibilities

• Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
• Contacting customers to establish authenticity of transactions, following correct internal procedure
• Adopting appropriate questioning techniques to deal with card holders
• Handling queries to the satisfaction of the customer and the department
• Taking appropriate preventative action in order to minimise losses to the client
• Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
• Resolution of non-technical queries

Qualifications

• Have previous contact centre experience (desirable), preferably in the financial industry
• Have credit card/ banking industry experience
• Have excellent communication skills
• Be enthusiastic and flexible with the ability to work as part of a team

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].