Part Time Administrator

Brook Street; Bangor; On-site; GBP 24,000; Part time

Job summary

A regional recruitment agency is seeking a part-time Regional Administrator in Bangor, Northern Ireland. The successful candidate will support bereavement services, ensuring clients receive timely information and assistance. This vital role involves maintaining operations, managing client records, and coordinating with volunteers while demonstrating sensitivity and professionalism. Ideal candidates will be highly organized and possess strong communication abilities. Flexible working hours offered, making it suitable for various schedules.

Qualifications

• Highly organised with strong administrative and communication skills.
• Confident handling sensitive information with empathy and professionalism.
• Comfortable working with databases and record management systems.

Responsibilities

• Act as the first point of contact, responding to inquiries.
• Assess client needs and coordinate access to support services.
• Allocate clients to trained volunteers and manage records.

Skills

Organisational skills

Communication skills

Empathy

Database management

Job description

Regional Administrator (Part-Time - 21 hours per week)

Salary: £23,155 (pro rata)

Are you an organised, compassionate administrator who wants to make a real difference? Brook Street Recruitment is working on behalf of our Bangot client who are looking for a Regional Administrator to support bereavement services across Northern Ireland, playing a vital role at the first point of contact for people experiencing loss.

About the Role

You will support the coordination and delivery of bereavement services, ensuring clients receive timely, appropriate information and support. Working closely with staff and volunteers, you'll help maintain smooth day-to-day operations while upholding best practice, safeguarding and data protection standards.

Key Responsibilities

• Act as the first point of contact, responding to phone calls, emails and online enquiries
• Assess client needs and coordinate access to appropriate support services
• Allocate clients to trained volunteers and manage client records accurately and confidentially
• Prepare and issue client correspondence and service documentation
• Support the induction, coordination and ongoing administration of volunteers
• Maintain accurate records across systems in line with GDPR requirements
• Assist with safeguarding processes, health and safety checks, and office administration
• Process basic financial administration including expenses and donations
• Support local events, reporting and wider team activities as required

Criteria

• Highly organised with strong administrative and communication skills
• Confident handling sensitive information with empathy and professionalism
• Comfortable working with databases and record management systems
• Able to work collaboratively with staff and volunteers in a values-driven environment
• Committed to equality, diversity and inclusion

This role offers the opportunity to be part of a supportive regional team, helping people through one of the most challenging times in their lives.

Role is 21hrs a week and days and times can be flexible

Please send CV to Colleen Farquharson via the link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.