Parking Department and Complaints Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in London seeks a candidate for a 3-month contract role, providing back-office support within the Parking Debt and Complaints Team. Responsibilities include managing complaints related to Penalty Charge Notices and liaising with enforcement agents. The ideal candidate will possess a good standard of education, relevant training in parking enforcement, and strong IT skills. The role requires a minimum of 36 hours per week and closes for applications on 27th October 2025.

Qualifications

• Minimum 1 year of back-office experience in parking services.
• Proven ability to manage complex enforcement and debt recovery cases.
• Experience working with TEC courts and enforcement agencies is highly desirable.

Responsibilities

• Respond to complaints related to Penalty Charge Notices at the warrant stage.
• Liaise with Enforcement Agents and local county courts.
• Handle N244 applications and monitor parking income.

Skills

Back-office experience

Managing complex enforcement cases

Liaising with Enforcement Agents

Strong IT skills

Education

GCSEs or equivalent in English and Maths

Relevant training in parking enforcement

Tools

Case management systems

Microsoft Office

Job description

Summary

3‑month contract with a local authority. Provide a high‑quality back‑office service within the Parking Debt and Complaints Team supporting the Parking and Network Management department and wider council. The role involves managing complex cases at the warrant stage, handling complaints, appeals, and financial reconciliations and liaising with external agencies to ensure effective enforcement and resolution.

Responsibilities

• Respond to complaints, member enquiries and appeals related to Penalty Charge Notices (PCNs) at the warrant stage.
• Liaise with Enforcement Agents, the Traffic Enforcement Centre (TEC) and local county courts.
• Handle Statements of Truth (SOT) N244 applications, Breathing Space and Debt Relief Orders (DRO).
• Monitor and reconcile parking income and Enforcement Agent performance.
• Manage correspondence and Stage 1 complaints at the Warrant of Control (WoC) stage.
• Ensure compliance with relevant legislation, including Civil Procedure Rules (CPR) Part 75.
• Maintain accurate records and contribute to service improvements.

Experience

• Minimum 1 year of back‑office experience in parking services (experience in CEO or complaints handling is not essential).
• Proven ability to manage complex enforcement and debt recovery cases.
• Experience working with TEC courts and enforcement agencies is highly desirable.
• Familiarity with parking legislation and procedures at the warrant stage.

Qualifications

• Good standard of education (GCSEs or equivalent in English and Maths).
• Relevant training or certification in parking enforcement or local government procedures is desirable.
• Strong IT skills including experience with case management systems and Microsoft Office.

Additional Information

• Working hours: 36 hours per week.
• Location: 160 Tooley Street, Southwark, Surrey, SE1 2QH, United Kingdom.

The role closes on 27th October 2025. Apply ASAP.