PALS & Complaints Admin Specialist

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare trust in Shrewsbury seeks an administration professional to provide support for the PALS & Complaints team. The role includes managing correspondence, supporting complaints handling, arranging meetings, and data entry. The candidate will be the first point of contact for all calls, ensuring efficient management of patient concerns. Join a dedicated team committed to continuous improvement in patient care and problem resolution.

Responsibilities

• Provide administrative support to the PALS & Complaints team ensuring that all concerns and complaints are managed.
• Ensure all incoming correspondence is recorded and managed appropriately.
• Administer the team with typing letters, maintaining records, and telephone inquiries.
• Progress chase complaints and document all actions in files.
• Arrange meetings and take notes/minutes as required.
• Input data accurately onto the Complaints & PALS database.
• Act as the first point of contact for calls to the office.

Job description

A regional healthcare trust in Shrewsbury seeks an administration professional to provide support for the PALS & Complaints team. The role includes managing correspondence, supporting complaints handling, arranging meetings, and data entry. The candidate will be the first point of contact for all calls, ensuring efficient management of patient concerns. Join a dedicated team committed to continuous improvement in patient care and problem resolution.