Pallet Network Planner

H-Recruitment; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading transport company based in Birmingham is looking for an experienced Pallet Network Traffic Planner to join their team. You will be responsible for routing collections and deliveries, managing transport issues, and liaising with drivers for on-time deliveries. Candidates should have significant experience in a busy transport office and possess strong problem-solving skills. The role offers competitive salary ranging from £25,000 to £32,000 annually, with a focus on teamwork and proactive customer service.

Qualifications

• Experience in a Pallet Network environment is essential.
• Must have worked in a busy transport office setting.
• Ability to plan for a large fleet.

Responsibilities

• Plan and monitor collections and deliveries.
• Handle inbound calls and requests effectively.
• Pre-brief and de-brief drivers.

Skills

Dynamic problem-solving

Route planning

Excellent customer service

Strong knowledge of Microsoft Office

Ownership of issues

Education

GCSE's or equivalent

Job description

A successful Pallet Network company based in Birmingham are looking for an experienced Pallet Network Traffic Planner to join their team.

You will be working in a busy Transport office routing collections and deliveries for our relevant post codes.

Responsibilities

• Answering inbound calls to the business and dealing with requests
• Planning vehicles around requests, challenges and changes
• Monitoring customer requests, allocating jobs and issuing instructions
• Keeping up to date with transport issues and dealing with changes to the days schedules
• Communicate fleet availability and issues to the whole team
• Liaising with drivers and colleagues to ensure on time deliveries
• Pre-brief and de-brief drivers on their daily runs throughout the day
• Record collection/delivery status and discrepancies in systems and elevate where appropriate
• Troubleshooting critical transport related issues as they arise in a live environment

Previous Experience with:

• Working in a Pallet Network
• Working in a busy Transport Office
• Planning routes for a large fleet
• Working with online platforms
• Taking ownership of issues

Personal Attributes

Your career history will clearly be able to demonstrate success within a similar role where you can evidence how you managed a general haulage fleet with day to day issues.

We expect you to have

• Have a dynamic approach to solve resource and planning resolution/ modifications
• Computer literate with strong knowledge of Microsoft Office/Outlook/Teams
• Have a basic understanding of Large Goods Vehicles (weights, dimensions and terminology)
• A good geographic knowledge
• A proactive approach to continual professional development
• An excellent team player, able to work on own initiative and make decisions
• A positive attitude towards customer service and continuous improvement
• Ability to question, challenge and improve upon existing processes

Job Types: Full-time, Permanent

Salary: £25,000.00-£32,000.00 per year

Qualifications

GCSE's+