Paediatric Team Lead

NHS; Croydon; On-site; GBP 35,000 - 44,000; Full time

Job summary

A healthcare provider in Croydon seeks a Patient Pathway Team Leader to oversee team coordination and manage administrative processes for a quality patient care service. This role requires strong management skills, experience in multidisciplinary teams, and the ability to handle complaints effectively. You will support the development of staff through regular appraisals and ongoing training, ensuring adherence to policies and performance standards. Offering a competitive salary, this position is pivotal in delivering exceptional healthcare to the community.

Qualifications

• Educated to degree level or equivalent experience.
• Evidence of ongoing training and development.

Responsibilities

• Line manage Patient Pathway Coordinators and staff.
• Manage annual leave and performance for staff.
• Record staff information on e-roster.
• Conduct staff appraisals in line with Trust objectives.
• Train staff on IT and business systems.

Skills

Multidisciplinary team collaboration

Complaint handling

Workload planning and delegation

Data interpretation

Change coordination

Education

Degree or equivalent experience/qualification

Job description

The Children’s Services department aims to look after the secondary needs of sick children, offering a combined integrated acute medical and community care for both inpatient and outpatients. The outpatient clinics are held in the Willows, CDC and various satellite sites such as Parkway, Leander Road, Waddon and Purley memorial hospital. The Patient Pathway Team Leader will provide senior support and expert knowledge to the team of patient pathway coordinators within the Point of Delivery team (POD), as well as other administrative staff within the POD. The team leader will work with another team leader as a joint team to oversee all administrative and clerical process to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Service Manager.

Interview Date - TBC

Main duties of the job

• Line manage Patient Pathway Coordinators and other administrative staff as appropriate within the POD.
• Ensure that annual leave, flexible working and sickness is managed and recorded accurately for staff directly managed and that adequate cross cover arrangements are in place.
• Record staff information on electronic system (e-roster).
• In line with Trust's policies be responsible for managing individual performance and for resolving poor performance.
• Be responsible for continuing personal and professional development of staff and undertake yearly appraisals.
• Schedule and lead regular team meetings.
• Assist in the recruitment of staff with the appropriate skills to support the needs of the POD.
• Responsible for training staff on IT and business systems (paper and processes).
• Act as super user for IT systems.
• Ensure training needs, including business systems, of staff are met to be able to provide a patient focused service, as well as mandatory training.

Refer to full JD

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Job responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person Specification

Qualifications

• Educated to degree or equivalent experience/qualification
• Evidence of on-going training and development related topics

Experience

• Experience of working in a multidisciplinary team
• Experience of handling complaints
• Ability to plan, prioritise and delegate workload Manage and interpret data correctly to inform decision making Pays attention to detail Ability to initiate & coordinate change to own working practices
• Management experience with experience of conducting staff appraisals and setting objectives in line with Trust objectives and PDPs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£35,763 to £43,466 a year pro rata pa incl HCAS outer