PACCT Clinic Co-ordinator

NHS; Newport; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading healthcare organization in Newport is seeking a PACCT administrative coordinator. In this role, you will manage PACCT clinics, handle patient and GP queries, and ensure timely clinic administration. Ideal candidates will have experience in healthcare, strong communication skills, and the ability to work independently. A commitment to excellent patient care is essential. This position offers a competitive salary range of £25,313 to £26,999 per annum, pro rata.

Benefits

Paid mandatory training

Flexible working hours

Occupational health support

Qualifications

• Experience of working within an NHS or healthcare environment.
• Ability to accurately input and retrieve information on a computerised system.
• Experience dealing with the public.

Responsibilities

• Coordinate PACCT clinics and manage appointments.
• Handle GP and patient queries related to clinics.
• Ensure all clinic admin tasks are completed timely.

Skills

Ability to work independently

Good communication skills

Education

Good standard of GCSE /NVQ/QCF Level 3 in Business/Administration

Tools

Myrddin Patient Administration System

Job description

An exciting opportunity has arisen to join the Pain, Anaesthetics, Critical Care and Theatres (PACCT) service team.

• To undertake coordination of PACCT clinics
• Ensure all clinic admin is completed and undertaken in a timely manner
• First line of enquiry for PACCT clinic appointment

Main duties of the job

An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring

Base - Royal Gwent Hospital

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

• Experience of working within an NHS or healthcare environment. Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.
• Experience in a similar role / environment
• NHS Experience

Qualifications and/or Knowledge

• Good standard of GCSE /NVQ/QCF Level 3 in Business/Administration, OR equivalent demonstrable experience.
• High level of keyboard/computer skills
• Knowledge of good understanding of software programmes
• Good level of communication skills
• Experience dealing with the public

Skills

• Ability to work independently and as part of a Team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum, pro rata