P&C Advisor

ISS Facilities Services; West Midlands; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in the UK is seeking an experienced P&C Advisor to support a workforce of 1,200 employees. Your role will involve managing complex employee relations cases and coaching managers, requiring a strong knowledge of UK employment legislation. This position is hybrid, based in Birmingham with some travel. The ideal candidate should be CIPD qualified and possess excellent communication skills.

Qualifications

• Experience in a People & Culture generalist role.
• Strong knowledge of UK employment legislation.
• Proven ability to manage complex ER cases.

Responsibilities

• Provide policy and procedure guidance to managers.
• Support managers on employee relations investigations.
• Manage high-volume ER cases efficiently.

Skills

UK employment legislation knowledge

Complex employee relations management

Coaching managers

Communication skills

Relationship-building skills

Education

CIPD qualification or working towards

Job description

P&C Advisor

Contract: Government, Healthcare & Education (P&C)

Location: Birmingham based (with travel to Coventry and Warwick)

Hours of work: 37.5

Contract Type: Permanent

We are seeking an experienced People & Culture Advisor to join our team, supporting a workforce of approximately 1,200 employees within a soft services environment.

This role is primarily based in Coventry, with 3 days onsite and 2 days remote, and occasional travel to Warwick every other week.

Job Description

In this role, you will be managing high-volume, complex employee relations cases (up to 30 cases concurrently), coaching managers, and handling absence management. Previous exposure to similar workforce environments is essential.

Key Responsibilities

• Provide policy and procedure guidance to managers to ensure compliance and minimise risk.
• Support and advise managers on employee relations investigations, including grievance and disciplinary matters.
• Manage high-volume ER cases efficiently, ensuring timely resolution and escalation where necessary.
• Coach and guide managers on best practice people management and conflict resolution.
• Assist with restructures and TUPE processes in collaboration with ER Centres of Excellence.
• Liaise with unions as required, ensuring positive and constructive relationships.
• Promote equal opportunity and cultural diversity across the organisation.
• Contribute to building a positive, inclusive, and safety-first culture.

Professional and Personal Competencies/Qualifications

• Experience in a People & Culture generalist role.
• Strong knowledge of UK employment legislation, with basic TUPE and union experience.
• Proven ability to manage complex ER cases and coach managers effectively.
• Excellent communication, mediation, and relationship-building skills.
• CIPD qualified or willing to work towards qualification.
• Hold a full UK driving licence for travel - expenses paid for.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]