Overseas Visitors Officer

NHS; St Leonards; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in the UK is seeking an Overseas Visitor Officer to assist with charging overseas visitors for NHS services. The role involves significant administrative duties, including database management and patient support. Candidates should have a good general education, relevant NVQ qualifications, and strong administrative experience. This position offers competitive pay and the opportunity to work within a vital healthcare compliance team.

Benefits

Access to NHS pension scheme

Onsite parking for £50 a year

Free psychological support

Qualifications

• Strong administrative skills, ideally in a large organization.
• Previous experience in project management is beneficial.
• Knowledge of NHS systems and regulations is desirable.

Responsibilities

• Act as the first point of contact for inquiries.
• Input information and maintain databases.
• Support patients in providing necessary evidence.

Skills

Methodical & accurate

Confidentiality awareness

Administrative procedures knowledge

Education

Good general education including GCSE Maths and English

NVQ 3 in business/administration or equivalent

Tools

Microsoft Excel

Job description

Job Summary

Charging overseas visitors for some NHS services in England - also known as 'cost recovery' - is set out in law under the NHS (Charges to Overseas Visitors) Regulations 2015 (as amended). The role can be based at either Eastbourne District General Hospital or Conquest Hospital in Hastings, however cross site cover and travel is expected to all Trust sites as required. The Overseas Visitors team has the responsibility to ensure that East Sussex Healthcare NHS Trust complies with the above regulations and identifies patients who are overseas visitors. The work is very varied and some examples include the patient proving their entitlement to free NHS hospital healthcare; the patient confirming entitlement under a number of reciprocal health agreements, or the patient being required to pay for the services they receive. There will be instances where face to face contact with patients will be required, however the majority of the work is office based, using daily reports, referrals from other Trust departments to identify possible chargeable patients who then need to be fully investigated, which involves sending letters in the post, using patient email addresses to request evidence as well as informing patients what they are required to pay.

Primary Duties

The Overseas Visitor Officer must be able to demonstrate knowledge and initiative to provide a range of administrative services to support the work of the overseas visitors' team and support the overseas visitor manager / Head of Income and Contracting on specific projects.

The role acts as first point of contact for enquiries. Inputs information / maintains databases, carries out detailed investigations. Supports patients for evidence that we need to obtain for them to be entitled to free NHS hospital services. Supports patients who are asked to pay.

The main Microsoft Office software we use is Microsoft Excel and the successful candidate must be able to demonstrate a basic understanding of how to use Excel, to include moving data between worksheets, updating cells with information, without losing a previous note as well as understanding basic calculation functions.

Qualifications

• Good general education including GCSE Maths and English
• NVQ 3 in business / administration or equivalent level of knowledge and experience

Experience

• Previous administration experience in a large complex organisation

Desirable

• Previous project management experience
• Knowledge of NHS systems.
• Previous knowledge of NHS Trust.
• Experience of note taking / report writing skills.
• Working knowledge of the NHS (Charges to Overseas Visitors) Regulations

Skills

• Methodical & accurate with ability to see project / tasks to completion
• Awareness of confidentiality issues
• Knowledge of administrative procedures and systems

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

About Us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation. In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete your applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Pay and Benefits

Pay scheme: Agenda for change. Band: Band 3. Salary: £24,937 to £26,598 a year per annum, pro rata. Contract: Permanent. Working pattern: Full-time. Reference number: 374-LC1026. Job locations: Conquest Hospital, 729 The Ridge, St Leonards on Sea, TN37 7PT.

Employer Details

Employer name: East Sussex Healthcare NHS Trust. Address: Conquest Hospital, 729 The Ridge, St Leonards on Sea, TN37 7PT.

Job Application

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.