Overnight Team Leader — Lead Guest Care & Safety

hub by Premier Inn; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality business seeks a Nights Team Leader for its location in London Westminster. The role requires someone with shift management experience and excellent customer service skills to oversee the nights team and ensure the safety of guests. You'll handle guest inquiries, provide leadership, and support team members, all while enjoying benefits like discounts and a clear career path. Immediate start available.

Benefits

Whitbread Benefits card

Pension and saving schemes

Complimentary Premier Inn breakfast for 2

Discounts on shops and services

Qualifications

• Experience in a management or supervisory role.
• Strong interpersonal and customer service skills.
• Ability to manage and solve problems effectively.

Responsibilities

• Ensure the safety and comfort of guests overnight.
• Lead the nights team and manage shifts.
• Handle any guest inquiries or concerns promptly.

Skills

Calm personality

Customer service skills

Shift management experience

Problem-solving skills

Health and safety knowledge

Job description

A leading hospitality business seeks a Nights Team Leader for its location in London Westminster. The role requires someone with shift management experience and excellent customer service skills to oversee the nights team and ensure the safety of guests. You'll handle guest inquiries, provide leadership, and support team members, all while enjoying benefits like discounts and a clear career path. Immediate start available.