Outreach Customer Service Administrator

KIMS Hospital; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading independent healthcare provider in Maidstone is seeking an Outreach Customer Service Administrator. You will provide exceptional front-of-house service across multiple clinics and ensure seamless patient experiences. The ideal candidate has strong communication and organisational skills, along with previous administrative experience. This role offers a competitive salary, 33 days annual leave, and various employee benefits.

Benefits

Competitive Salary

33 Days annual leave plus extra time off for your birthday

Free secure staff parking

Pension scheme

Private health insurance

Life assurance

Up to 40% off some services

Employee Assistance Platform

Retail discounts and cashback

Discounted gym membership

Annual flu vaccination

Free eye test

Qualifications

• Prior administrative experience required.
• Ability to work independently and as part of a busy team.
• Calm under pressure and prioritisation skills.

Responsibilities

• Deliver exceptional front-of-house service in a warm and professional manner.
• Coordinate patient appointments and medical records with accuracy.
• Handle patient queries and high-volume phone calls effectively.

Skills

Strong communication skills

Organisational skills

IT skills, including Microsoft Office

Education

Secretarial qualification or knowledge of medical terminology

Job description

Outreach Customer Service Administrator

Location: KIMS Hospital, Newnham Court Way, Weavering, Maidstone, ME14 5FT + Outreach Clinics (Faversham, Charing, Longfield, Wye, Kingsnorth, Whitstable)

Hours: 20 Hours per week - Shifts between 06:30-20:30 (Mon-Fri) and 07:00-20:00 (Sat-Sun)

Are you passionate about delivering unforgettable patient experiences? Do you thrive in fast-paced environments where every day is different?
Are you looking for a role where your warmth, organisation and professionalism truly make an impact?

If you answered yes, you could be the next incredible member of our Front of House and Outreach team at KIMS Hospital — Kent's largest independent healthcare provider.

The Role

As an Outreach Customer Service Administrator, you'll be the welcoming face and calming voice of KIMS Hospital across both our main site and multiple Outreach Clinics. From supporting consultants and patients to ensuring clinics run smoothly, you will play a vital part in delivering healthcare at its best.

This is a varied, people-focused role where you'll be empowered to go above and beyond to create a memorable experience for every patient you meet.

Key Responsibilities

• Deliver exceptional front-of-house service across Outreach Clinics, Main Reception, OPD, the Call Centre and other departments, ensuring every patient and visitor receives a warm, professional welcome.
• Coordinate patient appointments and medical records, ensuring accuracy, confidentiality and efficient communication between teams.
• Work closely with consultants and liaison teams to support clinic operations across all Outreach sites.
• Handle patient queries and high-volume phone calls with confidence, clarity and compassion.
• Provide flexible administrative support, stepping into different reception and admin areas as needed to maintain seamless service.

Who we are looking for:

Essential

• Strong communication skills with the ability to prioritise, stay organised and remain calm under pressure.
• Previous administrative experience and confidence working both independently and as part of a busy team.
• Good IT skills, including Microsoft Office, with the ability to learn internal systems quickly.

Desirable

• Experience working in a hospital or healthcare environment.
• A secretarial qualification or knowledge of medical terminology.

Why KIMS Hospital?

At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. That's why we have created a benefits package to support your emotional, financial, and physical wellbeing.

KIMS Hospital employees enjoy the following benefits:

• Competitive Salary
• 33 Days annual leave plus extra time off for your birthday
• Free secure staff parking
• Pension scheme
• Private health insurance
• Life assurance
• Up to 40% off some of KIMS Hospital services
• Employee Assistance Platform
• Retail discounts and cashback
• Discounted gym membership
• Annual flu vaccination
• Free eye test

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 Number or email email.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check