Outpatients Receptionist - DSEU

NHS; Ashton-under-Lyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is looking for Outpatients Receptionists to join their team. The role offers 16 and 28 hours/week positions, requiring reliability and enthusiasm. Candidates must be computer literate and enjoy providing a professional service in a busy environment. The ideal candidates will have a strong focus on accuracy, confidentiality, and customer service skills. Benefits include flexible working, annual leave, and NHS Pension Scheme.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Qualifications

• Computer literacy is essential for inputting and extracting information.
• Experience in a high level customer service environment is required.
• Ability to manage a high volume of administrative tasks under pressure.

Responsibilities

• Provide an efficient reception service with a high level of accuracy.
• Administrate and direct patients and relatives courteously and efficiently.
• Undertake various administrative duties to support service smooth running.

Skills

Accuracy & Attention to Detail

Understanding of Confidentiality

Ability to work as part of a team

Customer service skills

Education

5 GCSE grades A-C including Maths & English

ECDL (or equivalent)

Tools

Windows based software packages

Trust Patient Administrative Systems

Job description

Outpatients Receptionist - DSEU

The closing date is 13 October 2025

Outpatient receptionist - 2 posts available - both are 12-month fixed term from 1st December 2025 until 30th November 2026.

Post 1-

Outpatient receptionist 16 hours per week - The outpatient reception rota is across 7 days, and staff are required to cover shifts between the hours of 8am to 8pm Monday to Sunday inc. Bank Holidays.

Post 2-

Outpatient receptionist DSEU 28 hours per week - The outpatient reception DSEU rota is across 7 days, and staff are required to cover shifts between 7am to 7pm Monday to Sunday inc. Bank Holidays.

The successful candidates must be able to support the flexibility of the rota.

We are looking to recruit 2 reliable and enthusiastic individuals to join our busy team in providing a professional, effective reception and clerical service for our Trust outpatients and DSEU (Day surgery and Endoscopy Unit).

Computer literacy is essentialas you will be expected to input and extract information from various Trust Patient Administrative Systems. Please note this role will also require physical effort at times when preparing and managing patients Medical Records.

Main duties of the job

To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ and Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

• 5 GCSE grades A-C or equivalent including Maths & English
• ECDL (or equivalent)

Experience

• Computer Literate
• Lorenzo experience (or other EPR system)
• NHS Background
• Previous experience in a high level customer service environment
• Previous experience administrative experience delivering high volumes of work

Skills

• Accuracy & Attention to Detail
• Understanding of Confidentiality
• Ability to work as part of a team
• Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
• Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales

Knowledge

• Working knowledge of windows based software packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust