Outpatients Receptionist

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 25,000; Full time

Job summary

A local health organization in Pontyclun is looking for a reliable Outpatients Receptionist to provide comprehensive reception services. You will serve as the first point of contact for patients and families, ensuring a smooth patient journey. The ideal candidate will have good organizational skills, experience in customer service, and ideally knowledge of administrative systems. Competitive salary of £24,833 per annum offered.

Qualifications

• Knowledge of administrative systems is required.
• Evidence of continuous ongoing learning is important.
• Previous experience in a clerical, administration, reception role is beneficial.

Responsibilities

• Providing professional, efficient, and accurate administrative support to the Outpatients Department.
• Booking hospital appointments and using electronic patient systems.
• Delivering a high standard of care and dealing with queries in a professional manner.

Skills

Good organisational computer and keyboard skills

Experience of working with members of the public

Welsh Language Speaking/Listening Skills (Level 3 and above/B2)

Education

Knowledge of administrative systems

Job description

Go back Cwm Taf Morgannwg University Health Board

Outpatients Receptionist

The closing date is 21 September 2025

We are looking for a friendly, organised and reliable Outpatients Receptionist to join our busy team. You will be the first point of contact for patients, families and visitors, providing a warm welcome and ensuring a smooth patient journey through our Outpatient department. To provide a comprehensive clerical, reception service to the Outpatients Departments in the Royal Glamorgan Hospital, Snowdrop Breast Unit and Ysbyty Cwm Rhondda.

The post holder will work as part of the team to ensure that a high quality service is delivered efficiently and effectively. At all times the post holder will be expected to use discretion, sensitivity and deal with information in a confidential and professional manner.

Main duties of the job

To provide professional, efficient, and accurate administrative support to the Outpatients Department. The primary function of this role will involve reception support.

The role also includes general administrative tasks including booking hospital appointments, using electronic patient systems, and dealing with patient notes.

You will be responsible for delivering a high standard of care to our patients whilst ensuring queries are dealt with in a professional manner supporting the work of the Outpatients Department in the provision of an efficient and effective service.

The post holder will work independently and part of a team, within standard operating practices to deliver a comprehensive administrative/support function.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn\'t mean essential; whilst the candidate doesn\'t need to have skills in Welsh, we\'ll consider it an advantage when short-listing and selecting candidates. This isn\'t \'fluency\', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see \'Welsh Language Guidance\' in the documents right at the bottom.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

• Knowledge of administrative systems
• Evidence of continuous ongoing learning
• Previous experience of working within the hospitality sector

Experience

• Experience of working with members of the public.
• Previous experience in a clerical, administration, reception role
• Previous experience of working within the NHS.
• Knowledge of the Patient Administration System used in the Health Board.

Aptitude and Abilities

• Good organisational computer and keyboard skills.
• Welsh Language Speaking/Listening Skills (Level 3 and above/B2)
• Work independently without need for supervision.
• Ability to prioritise and use own initiative.

Values

• Confident, conscientious, and enthusiastic.
• Flexible approach to work.

Other

• Ability to exert moderate physical activity when moving and handling equipment e.g. case note trolleys or patients wheelchairs.
• If required, travel to other UHB sites in a timely manner to undertake duties of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

£24,833 a year, per annum, pro rata if part time