Outpatients Administrator

Lewisham & Greenwich NHS Trust; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in the UK is seeking an experienced administrative professional to provide customer-focused support and administrative service across various Outpatients departments. The ideal candidate must demonstrate excellent customer service skills, reliability, and the ability to work well in a team. This role offers working hours on a rota basis, Monday to Friday, from 08:00 to 18:00.

Qualifications

• You must be customer focussed, with excellent customer service skills.
• You must have a positive attitude and work well within a team.
• You must enjoy speaking to people on the telephone and face to face.

Responsibilities

• Provide a comprehensive administrative service.
• Deliver smooth, safe and high quality care.
• Support the Outpatients departments across various sites.

Skills

Customer service skills

Organisational skills

Teamwork

Reliability

IT literacy

Job description

To provide a comprehensive administrative service working flexibly on rotation incorporating the Outpatients Booking Office, Call Centre and Reception areas forming a solid foundation to support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites.

The post holder will be one of a team providing an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets.

Key Areas of Focus

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Attributes & Experience Required

• You must be customer focussed, with excellent customer service skills
• You must have a positive attitude and work well within a team
• You must be reliable and have excellent time keeping
• You must enjoy speaking to people on the telephone and face to face
• You must be able to demonstrate efficient organisational skills
• You must be IT literate
• You must be energetic and hard working and flexible to support the team and the services

Working hours will be on a rota basis 0800 - 1800 Monday to Friday.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations.