Outpatient Scheduling Clerk

Aneurin Bevan University Health Board; West Midlands Combined Authority; On-site; GBP 20,000 - 30,000; Part time

Job summary

A prestigious NHS organization is looking for an enthusiastic Outpatient Scheduler in Gynaecology. This part-time, permanent role involves booking and managing appointments for a team of Consultants. Excellent communication and customer service skills are essential. Candidates with Welsh PAS experience will thrive in this fast-paced environment. Join a supportive team with opportunities for training and development.

Benefits

Flexible working

Professional career pathways

Occupational health support

Qualifications

• Experience in a Call Centre environment is advantageous.
• Ability to work under pressure in a fast-paced role.
• Desirable to speak Welsh; English and/or Welsh speakers welcome.

Responsibilities

• Booking appointments for Consultants and managing the waiting list.
• Developing knowledge of the booking process for Gynaecology.
• Building relationships with key stakeholders.

Skills

Excellent communication skills

Customer Service experience

Welsh PAS experience

Job description

Overview

We have an exciting opportunity for an enthusiastic and motivated person to work as an Outpatient Scheduler in the newly designed Gynaecology Outpatient Booking POD at the Royal Gwent Hospital, Newport. The post is part time and permanent.

Responsibilities

You will be responsible for booking appointments for a team of 25 Consultants and associated teams, and for the management of the Gynaecology Outpatient waiting list, including first outpatient and follow-up appointments. You will gain in-depth knowledge of the booking process for Gynaecology and build close working relationships with key stakeholders. You will need excellent communication skills, be able to work under pressure, have a good knowledge of RTT rules, and be an experienced Welsh PAS user.

You will be supported in the role by a Team Leader and will receive full in-house training. The role is fast-paced and interesting. Candidates with proven Customer Service experience, particularly in a Call Centre environment, would work well with our Team.

Qualifications & Skills

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About the Organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. It serves a population of 650,000, employing over 16,000 staff, and offers integrated acute, primary and community care.

Benefits & Development

We offer a fantastic benefits package and extensive training and development opportunities, including paid mandatory training, in-house programmes, opportunities to complete recognised qualifications and professional career pathways, including management development programmes. We offer flexible working, promote a healthy work-life balance, provide occupational health support, and have an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Additional Information

Our Clinical Futures strategy continues to promote care closer to home as well as high-quality hospital care when needed, including the Grange University Hospital, which opened in November 2020 as part of the strategy. You will be able to view a full Job Description and Person Specification in the supporting documents or by clicking Apply now to view in Trac.