Outpatient Scheduler — Flexible Hours & Patient Access

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in Milton Keynes is seeking an Outpatient Scheduler to join the Central Booking Office. This role involves scheduling appointments, responding to patient and GP queries, and ensuring adherence to NHS standards. The successful candidate will have excellent communication skills and previous customer care experience. The position offers fixed-term employment until March 2026 and a salary band between £24,937 - £26,598 per annum. Flexible working arrangements may be available.

Qualifications

• Previous experience in a customer care role, preferably in healthcare.
• Ability to maintain accurate records and appointment scheduling.
• Strong understanding of data protection regulations.

Responsibilities

• Schedule outpatient appointments according to policies.
• Respond to queries from patients and healthcare professionals.
• Monitor patient waiting lists and escalate issues accordingly.

Skills

Excellent communication skills

Customer care experience

Professional demeanour

Job description

A leading NHS Trust in Milton Keynes is seeking an Outpatient Scheduler to join the Central Booking Office. This role involves scheduling appointments, responding to patient and GP queries, and ensuring adherence to NHS standards. The successful candidate will have excellent communication skills and previous customer care experience. The position offers fixed-term employment until March 2026 and a salary band between £24,937 - £26,598 per annum. Flexible working arrangements may be available.