Outpatient Receptionist Scheduler Fixed Term Until 01 August 2026

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare facility in Milton Keynes is seeking an Outpatient Receptionist Scheduler on a fixed-term contract until 01 August 2026. The ideal candidate will possess excellent communication and interpersonal skills, be proficient with Microsoft Office and patient software, and demonstrate a commitment to high-quality patient care. This role entails scheduling patients, greeting visitors, and providing administrative support across multiple reception areas. Flexibility in working hours is essential, with opportunities for professional growth.

Qualifications

• Experience in reception or administrative roles in healthcare is desirable.
• Commitment to patient-focused customer service and professional conduct.
• Ability to work across multiple reception areas.

Responsibilities

• Provide administrative support focusing on patient needs.
• Schedule patients according to defined policies.
• Greet patients and ensure timely check-in and check-out.

Skills

Excellent communication skills

Interpersonal skills

Proficiency with patient software packages

Microsoft Office

Ability to work flexibly

Tools

Microsoft Teams

Job description

Overview

A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.

Outpatient Receptionist Scheduler Fixed Term Until 01 August 2026

Department: Patient Access

Band 3 £24,937 - £26,598 per annum, pro rata if part-time

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

About the role

Do you possess a warm, friendly smile and excellent communication skills? If so, we invite you to join our outstanding team of outpatient receptionists!

We are seeking a new team member to become part of our outpatient reception family on a fixed-term contract until 01 August 2026. The ideal candidate will demonstrate exceptional communication skills, a friendly demeanour that aligns with our Trust values: We Care, We Communicate, We Contribute, We Collaborate, and the ability to efficiently manage reception desk duties across any of our 17+ reception areas at Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court, and Stony Stratford.

Duties include working on a variety of patient software packages, Microsoft Office, Teams and being responsible for meeting and greeting patients, booking appointments, scheduling follow-ups, and answering the telephone, which will provide flexibility and interaction with various staff groups.

The working hours will be between 07:00 and 20:00, Monday to Friday.

Please note that sponsorship for this role is not available.

Interview w/c 06 October 2025

Responsibilities

• Postholder will contribute to the delivery of high quality, safe and compassionate healthcare by providing an administrative service focused on the patient and their individual needs.
• Provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, across Outpatients and Main Reception areas and the Central Booking Function.
• Work to deliver high quality customer service and remain professional at all times.
• Central Booking Office: Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
• Respond to patient and other telephone calls within designated parameters, ensuring calls are managed professionally and patients are kept fully informed.
• Reception: Greet patients and other visitors professionally.
• Check-patients in and out on the eCare in a timely manner, ensuring any additional support (e.g., Interpreters) is in place for their appointment.

Requirements / Qualifications

• Experience of working in reception or administrative roles in healthcare is desirable.
• Excellent communication and interpersonal skills.
• Ability to work across multiple reception areas and a flexible approach to working hours.
• Proficiency with patient software packages, Microsoft Office, and Teams.
• Commitment to patient-focused customer service and professional conduct.

Other information

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. We provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. We are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We offer a growing portfolio of specialist services, including a Radiotherapy Centre opened January 2025, neonatology, specialist surgical care, and a wide range of diagnostics, supported by the Community Diagnostic Centre at Whitehouse Health Centre. Investment includes Oak Wards and the Women and Children’s Centre (opening by 2030).

For more information about Milton Keynes please visit the MKUH News site and Visit Milton Keynes. This advert closes on Monday 29 Sep 2025.