Outpatient Receptionist

Walton Centre NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 24,000; Full time

Job summary

A dedicated NHS hospital trust in Liverpool seeks an Outpatient Receptionist to manage patient check-ins, appointments, and information processing. The role requires strong communication skills and attention to detail. Responsibilities include booking follow-up appointments and liaising with ambulance services to arrange transport. The trust is known for delivering high-quality neurological care and maintaining data confidentiality. Applicants should possess a background in administrative work and excellent customer service abilities.

Qualifications

• Experience in a reception or administrative role preferred.
• Good communication skills required to interact with patients and staff.
• Ability to maintain confidentiality and follow data protection guidelines.

Responsibilities

• Check in patients and update contact details.
• Book appointments and manage patient database.
• Liaise with ambulance control centres for transport bookings.

Skills

Data entry

Customer service

Communication

Attention to detail

Tools

PAS scheduling system

Job description

We are currently looking to recruit an Outpatient Receptionist working 37.5 hours - Mon, Tues & Fri 8-6pm, Thur 8-5.30pm off Wed including Saturdays on a rota basis. Staff may be asked to cross cover for leave/sickness so day off may alter depending on service needs. Main duties will include: Checking in patients, updating contact details, booking appointments, recording clinical outcomes, booking ambulances, etc.

Responsibilities

• Collect case notes from the Medical Records Department and organise the OPD department reception desk for the current day\'s clinics. Follow H&S guidelines for moving and handling of loads.
• Provide reception cover for outpatient clinics. Check and update patient details to ensure data quality is maintained. Book follow-up appointments using the PAS scheduling system. Ensure all appointment outcomes are completed and all clinics are reconciled. Record DNAs as necessary.
• Calculate, validate and authorise patient entitlement to travel expenses following Trust policy and populate the database.
• Process all enquiries for information/case notes both face to face and on the telephone using the PAS system, ensuring confidentiality, Caldicott and data protection guidelines are followed.
• Liaise with County ambulance control centres to process patient ambulance transport bookings.
• Provide cover for colleagues in the event of sickness and holidays.
• Liaise with colleagues, secretariat, ward staff and other departments as necessary to provide a courteous and efficient ward clerk service.

About The Walton Centre

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.