Outpatient Coordinator - Call Centre Agent

NHS; Tooting; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a self-motivated Outpatient Coordinator to join the Central Bookings Service. The ideal candidate will have excellent customer service skills, relevant healthcare experience, and the ability to work efficiently in a busy environment. Responsibilities include handling patient inquiries and providing high-quality service to the community. This role requires strong communication skills and adherence to confidentiality protocols.

Qualifications

• 5 GCSEs including Maths, English, and IT are essential.
• Must have relevant healthcare experience in an administrative support role.
• Familiarity with NHS patient care processes is required.

Responsibilities

• To provide service excellence in a demanding call center environment.
• Handle patient inquiries and maintain strict confidentiality.
• Support the Central Bookings Service for St George's Hospital.

Skills

Customer service skills

Communication skills

Confidentiality and professionalism

Teamwork

Time management

Education

5 GCSEs including Maths, English, and IT

Further study courses (e.g., Admin, IT, Customer Service)

A levels or higher education qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

ERS software or similar

Job description

Go back St George's University Hospitals NHS Foundation Trust

Outpatient Coordinator - Call Centre Agent

The closing date is 10 December 2025

Due to a high-volume increase in patient numbers, we are inviting a self‑motivated, organised individual who have excellent customer service skills and are passionate about patient care, to apply for this position.

The role is demanding so you must be confident, assertive and have the ability to multi‑task and remain calm under pressure. You will have good listening and communication skills and be able to deal with people both internally and externally in a sensitive and professional manner. The ability to maintain confidentiality and adhere to Trust policies is paramount.

Main duties of the job

***Please refer to attached job description and person specification for full job main duties:***

You will receive a comprehensive induction and training programme, designed to give you the best start to your NHS career with St George's, with further learning and development opportunities as appropriate to the role and the specialty.

About us

We have a great opportunity for an experienced contact centre agent to join our team in the Central Bookings Service supporting St George's Hospital, currently based in a business centre in Tooting. Our team strives to provide service excellence to all service users whilst delivering a hugely important service to the community. We are looking for people that want to play a significant role within a high performing team and enjoy delivering a great service every day.

Job responsibilities

***Please refer to attached job description and person specification for full job main duties that are required:***

Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.

Person Specification

Education

• 5 GCSEs, must include Maths, English and IT
• Evidence of further study (e.g., in house courses/external courses, such as Admin, I.T or Customer Service).
• Educated to A levels, college diploma, or higher education qualification.
• Willing to undertake any further study and learning to enhance ability to carry out job role more efficiently

Experience

• Relevant Healthcare experience in an administrative support role patient or customer focused.
• Working in a reception/phone call handling environment.
• Relevant NHS experience - in an administrative support role.
• Experience of a hospital admin or outpatient setting.

Personal Attributes and Leadership

• Has worked in a team of people from a wide variety of backgrounds and understands the principles of equality and diversity
• Has potential leadership skills, strong interpersonal skills and can motivate others
• Can work alone and part as a team
• Able to cope with strict deadlines/fast paced enviroment

Skills and Knowledge

• Familiar with Basic Microsoft software: Outlook, word, and PowerPoint.
• Knowledge of NHS agenda for Outpatients (e.g., Choose & Book, National Care Records Service, 18-week target)
• Good understanding of Referral to treatment pathways and time scales.
• Familiar with more advanced Microsoft software: Excel and Access.
• Experience with ERS software, or similar bookings software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

£30,546 to £32,207 a yearpa pro rata incl HCAS (20%)