Outpatient Clinic Coordinator - St Ann's | Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare institution in London invites applications for the role of Outpatient Clinic Coordinator. The successful candidate will provide administrative support, manage patient interactions, and ensure the efficient running of outpatient services. Strong communication skills and attention to detail are crucial. The role offers a variety of benefits, including an NHS Pension Scheme and extensive training opportunities.

Benefits

Salary including High-Cost Area Supplement

NHS Pension Scheme

Free 24/7 counselling service

Learning and development opportunities

Access to NHS Discount Schemes

Free Pilates classes

Responsibilities

• Provide high quality clerical and administrative support.
• Act as first point of contact for all patients.
• Perform reception duties such as checking patients in.
• Answer queries and manage clinic bookings.
• Cope under pressure while maintaining accuracy.
• Provide professional reception and administration service.

Skills

Good interpersonal skills

Effective verbal and written communication skills

Ability to cope under pressure

Accuracy and attention to detail

Strong computer skills

Willingness to travel

Job description

Overview

Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields Eye St Ann's. This position will also require travel to Moorfields Eye Hospital, City Road and other Moorfields North sites when required.

This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00-18:00.

Responsibilities

• Provide high quality clerical and administrative support as a member of one of our administrative teams.
• Act as first point of contact for all patients, in a busy outpatient environment and in the administrative offices.
• Perform reception duties: meeting and greeting patients on arrival, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurately recording patient data.
• Additional administrative duties: ensure clinics are booked to profile, answer queries (by telephone and in person), filing, and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.
• Cope under pressure in a busy working environment; maintain accuracy and attention to detail; demonstrate good computer skills; work effectively as part of a team.
• Provide effective clinic management to reduce over-booking and help ensure a positive experience for patients.
• Provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics based at Moorfields North satellite sites.
• Adhere to all agreed Key Performance Indicators for data quality and provide exception reports where these are not met.
• Respond to telephone and in-person enquiries promptly, courteously and professionally; address concerns to maintain service efficiency.
• Explain treatment pathways to patients in simple terms when required, referring to relevant colleagues as needed.
• Arrange transport bookings for patients as necessary.
• Prep patients notes and support the Assistant Clinic Manager with clinic cancellations and other administrative duties.
• To provide effective clinic management and a positive patient experience by coordinating bookings and admin processes.

Qualifications and Skills

• Good interpersonal skills with a polite and courteous manner and a professional attitude.
• Effective verbal and written communication skills.
• Ability to cope under pressure in a busy environment.
• Accuracy and attention to detail are essential.
• Strong computer skills.
• Willingness to travel to Moorfields North satellite sites as required.

Benefits

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
• And so much more. See the Moorfields benefits document for full details.

Application details

This advert closes on Sunday 5 Oct 2025