Outpatient Bookings Administrator — Part-Time, Flexible Hours

Nuffield Health; Tunbridge Wells; On-site; GBP 25,000 - 29,000; Part time

Job summary

A prominent healthcare charity in Tunbridge Wells seeks a part-time Outpatient Bookings Administrator to manage email requests and enhance service delivery. Ideal candidates will have customer service experience, NVQ level 2 in Business and Administration, and strong communication skills. The role offers competitive pay based on experience and includes various employee benefits like gym memberships and health discounts. Join us and make a difference in our patients' lives while enjoying a supportive work environment.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a customer-facing role.
• Excellent telephone manner and communication skills.
• Ability to adapt to changes and work flexibly.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Ensure the hospital meets service deliverables and exceeds customer expectations.
• Maintain positive relationships with patients and consultants.

Skills

Experience of working in a busy call handling environment

Confident, outgoing personality

Ability to build relationships with customers

Computer literacy and database skills

Flexibility to working hours

Education

NVQ level 2 in Business and Administration or equivalent

Job description

A prominent healthcare charity in Tunbridge Wells seeks a part-time Outpatient Bookings Administrator to manage email requests and enhance service delivery. Ideal candidates will have customer service experience, NVQ level 2 in Business and Administration, and strong communication skills. The role offers competitive pay based on experience and includes various employee benefits like gym memberships and health discounts. Join us and make a difference in our patients' lives while enjoying a supportive work environment.