Outbound Sales Customer Services Executive

Speedy Services; Newton-le-Willows; On-site; GBP 27,000; Full time

Job summary

A leading service provider in the UK is seeking an Outbound Sales Customer Services Executive in Newton-le-Willows. The role emphasizes making outbound calls to promote services while achieving sales targets and maintaining customer relationships. The ideal candidate should have strong communication skills and experience in sales or customer service. Competitive salary of £26,500 per year offered.

Benefits

26 days holiday

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

Employee Assistance Program

Qualifications

• Experience in sales or customer service is preferred.
• Ability to manage customer inquiries and objections effectively.
• Good interpersonal and communication skills.

Responsibilities

• Make outbound calls to customers to promote services.
• Achieve sales targets and maintain customer relationships.
• Address customer concerns to close deals.

Skills

Outbound calling

Customer relationship management

Sales target achievement

Problem-solving

Job description

Overview

Job Title: Outbound Sales Customer Services Executive

Job Type: Permanent

Job Sector: Customer Service

Region: North West

Location: Newton-le-Willows

Salary: £26,500 to £26,500 per annum

Salary Description: Competitive

Posted: 25/09/2025

Recruiter: Speedy Services

Job Ref: SPD/TP/589333/20503

Responsibilities

• Make outbound calls to prospective and existing customers to promote products or services.
• Understand customer needs and recommend appropriate solutions.
• Achieve or exceed sales targets, quotas, and KPIs (calls, conversions, revenue).
• Follow up on leads and maintain engagement throughout the sales cycle along with upselling or cross-sell additional services based on customer profiles along with maintaining relationships with clients to encourage repeat business.
• Addressing customer concerns or hesitations effectively to close deals.
• Proactively reaching out to potential and existing customers to promote products/services, while also handling inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Answer customer inquiries in a friendly and professional manner.
• Maintain up-to-date knowledge of products, services, promotions, and policies.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Achieving client relationship targets and KPI's as set by the business.
• Working closely with Account Managers and Sales Managers.
• Escalating areas of concern as raised by clients.
• Passing leads to the sales team following up on progress.
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What we offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities. Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible. Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.