Outbound Sales Agent

CCA Recruitment Group; Remote; GBP 24,000 - 29,000; Full time

Job summary

A leading recruitment firm is seeking an Outbound Sales Agent to join their growing team. This role offers a competitive salary of £24,500, with potential OTE of £7,200 through achievable bonuses. As an agent, you will make outbound calls to existing customers, upsell products, and build strong relationships. The position is remote with flexible working hours and numerous benefits, including 33 days of annual leave, pension contributions, and health support. Ideal candidates have experience in outbound sales and excellent communication skills.

Benefits

33 days annual leave

Monthly sales bonuses

Free appliance protection plan

Pension scheme with contributions

Life assurance

Health and wellbeing support

Discounts on various services

Qualifications

• Experience in targeted or outbound sales.
• Comfortable working independently, ideally home-based.
• Strong communication skills and a customer-focused approach.
• A positive, calm, and organized manner.

Responsibilities

• Make outbound calls to review appliance cover.
• Upsell products using engaging conversations.
• Understand customer needs to build relationships.
• Recommend suitable protection packages.

Skills

Targeted sales experience

Attention to detail

Clear communication

Customer focus

Job description

Outbound Sales Agent - Sell with Confidence, Earn More, Live Better

Our client works in partnership with some of the world's best-known manufacturers and retail brands, delivering trusted appliance breakdown protection. When everyday essentials like fridges, dishwashers or boilers break down, millions of customers rely on them to put things right. In fact, nearly 9 million UK customers trust their service.

They're now growing their team and looking for motivated, personable people to join as an outbound sales agent, offering a rewarding sales role with excellent work‑life balance and standout benefits.

What you'll be doing

In this role, you'll:

• Make outbound calls to existing customers to review appliance cover
• Confidently upsell products using engaging, natural sales conversations
• Build strong relationships by understanding customer needs
• Recommend the most suitable protection packages

As an outbound sales agent, you'll be encouraged to bring your personality to every call while delivering a great customer experience.

Pay & training

£24,500 basic salary

OTE £7,200 per year through achievable bonuses

Full 4‑week paid training programme, no experience left unsupported

You'll be fully trained on systems, sales techniques and product knowledge, with ongoing coaching to help you succeed.

What we're looking for

• Experience in targeted or outbound sales
• Comfortable working independently (home‑based experience ideal)
• Strong attention to detail and customer focus
• Clear, confident communication skills
• A positive, calm and organised approach

Location & working style

This is a remote role, requiring broadband access and a suitable home workspace. There's also a brand‑new office next to Nottingham train station, offering a modern, collaborative environment if you're within commuting distance.

Working hours

Monday‑Thursday: 10:30–19:00

Friday: 09:00–17:30

Two 15‑minute breaks plus a 30‑minute lunch

Progression & development

Starting as an outbound sales agent gives you access to genuine career progression. Many employees move into roles across HR, Tech, Finance, Marketing and leadership, supported by structured development plans.

Benefits package

• 33 days annual leave (including bank holidays)
• Monthly sales bonuses and regular incentives
• Free annual appliance protection plan
• Discounted cover for friends and family
• Pension scheme with employer contributions up to 5%
• Life assurance (4x basic salary)
• Health & wellbeing support, including gym and healthcare discounts
• Employee assistance programme
• Retail, travel, TV and mobile discounts
• Cycle to Work, car leasing and salary finance schemes

This is a role where your sales skills are recognised, rewarded and developed. Apply today and start building a career that works around your life.