Outbound Customer Service Executive

Michael Page (UK); Reading; On-site; GBP 24,000 - 27,000; Full time

Job summary

A well-known recruitment agency is seeking an Outbound Customer Service Executive in Reading to manage communications with customers professionally. This role involves resolving customer issues, maintaining accurate records, and exceeding performance targets. Ideal candidates should have prior customer service experience, strong communication skills, and proficiency in CRM software. The position offers a competitive salary ranging from £24,500 to £27,000 and a supportive work environment in the industrial sector.

Benefits

Competitive salary

Permanent employment

Supportive work environment

Qualifications

• Previous experience in a customer service or case management role.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise workload effectively.

Responsibilities

• Manage outbound communications with customers in a professional manner.
• Make outgoing calls to resolve ongoing issues and complaints.
• Ensure timely follow-up on customer inquiries.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Attention to detail

CRM software proficiency

Interpersonal skills

Multitasking ability

Job description

• Work with a globally admired luxury brand
• Develop premium customer service expertise

About Our Client

The organisation is a well-established and respected name in the industrial/manufacturing sector. Operating as a medium-sized company, they prioritise efficiency and quality in their services, ensuring customer needs are met with precision.

Job Description

Outbound Customer Service Executive, Reading

• Manage outbound communications with customers in a professional and courteous manner.
• Make outgoing phone calls to customers to resolve ongoing issues and complaints.
• Ensure timely follow-up on customer inquiries and requests.
• Maintain accurate records of customer interactions and case updates.
• Collaborate with internal teams to resolve customer issues effectively.
• Provide detailed information about products and services when required.
• Identify opportunities for improving customer service processes.
• Meet or exceed performance targets and KPIs.
• Adhere to company policies and maintain confidentiality at all times.

The Successful Applicant

A successful Outbound Customer Service Executive should have:

• Previous experience in a customer service or case management role.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise workload effectively.
• Attention to detail and a commitment to accuracy.
• Proficiency in using customer relationship management (CRM) software.
• Problem-solving skills and a proactive approach to challenges.
• Knowledge of the industrial/manufacturing sector is advantageous.

What's on Offer

• Competitive salary ranging from £24,500 to £27,000 per annum.
• Opportunity to work in the industrial/manufacturing sector in Reading.
• Secure, permanent employment with a reputable organisation.
• Supportive and professional work environment.

If you are ready to take on this exciting role as an Outbound Customer Service Executive, apply today to join a team where your skills and contributions will be highly valued.