Out of Hours Support and Security Staff

2M Employment Solutions Limited; Sandwell; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization is seeking Out of Hours Support and Security Staff to support clients in refuge accommodation. The role involves maintaining safety and security while assisting victims of domestic abuse. The position offers flexible hours, with shifts available on weekends. Ideal candidates should have strong interpersonal skills and a commitment to safeguarding vulnerable individuals.

Qualifications

• Ability to engage with stakeholders and clients at all levels.
• Empathy and hardworking nature.
• Understanding of safety and security measures.

Responsibilities

• Support clients and their children in refuge accommodation.
• Ensure accommodation meets health and safety requirements.
• Maintain security measures in the accommodation.

Skills

Interpersonal skills

Organisational skills

Compassion

Job description

Overview

Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led.

Black Country Women's Aid Accommodation Services include:

• 24hr access refuge accommodation for victims of domestic abuse (women and children only)
• Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)
• Resettlement Support post-departure from domestic abuse accommodation services
• Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services
• Access to BCWA community services group activity
• Safe house for victims of modern-day slavery in the National referral mechanism (women and children only)
• Dispersed accommodation for victims of modern-day slavery in the national referral mechanism - accommodation includes house in multiple occupancy, groups of flats and individual accommodation across the borough (women, children, male victims)
• Access to Counselling Services (part of BCWA Community Services)

The Domestic Abuse Accommodation Service:

• Black Country Women's Aid provides 24-hour emergency accommodation for victims of domestic violence and abuse in need of temporary safe accommodation. The service manages and provides 41 units of accommodation in various locations of the Black Country, ranging from houses in multiple occupation, individual flats and houses, as well as group schemes.
• The dedicated team provides bespoke, client-led support to empower survivors of abuse to gain confidence and make informed choices.

Job details

Job title: Out of Hours Support and Security Staff

Position type: Part-time/full-time (7.5 - 37.5 hours per week)

Salary: £12.21 p/h (in line with minimum wage)

Shift pattern: Weekend shifts – Saturday day, Saturday night, Sunday day and Sunday night (night shifts 4.30 pm – 9.30 am, day shifts 9 am – 5 pm). Bank shifts also available.

Closing date: 28 October 2025

Shifts will be made available one month in advance. All interviews will be held via Microsoft Teams.

Is this you?

We are looking for a compassionate and organised individual to undertake our Out of Hours Support and Security Staff. The post holder will support clients and their children based within our refuge accommodation.

The successful candidate will have excellent interpersonal skills and the ability to engage with stakeholders and clients at all levels.

The role

You will be based within our domestic abuse refuge accommodation as an integral part of the support offered to victims and children who have fled abuse. Within this role, you will be required to ensure that the accommodation is fit for purpose, meets health and safety requirements and is safe at all times as well as ensuring that the security measures of the accommodation sites are maintained and upheld at all times in line with agreed procedures/protocols.

How to apply

If you have excellent interpersonal skills, empathy and are hardworking, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted.

Important information for all positions

Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Employment checks

As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

• Right to work in the UK
• Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought. One of these should be your current or most recent employer.

• If you have finished full-time education and you have no employer reference, we will accept a reference from: a professional from your centre of study, for instance, a teacher, lecturer or headteacher; GP or health visitor; a character reference from a person who knows you; a civil servant from a government agency; a bank manager

DBS

All positions are subject to DBS checks at the relevant level.