Out-of-Hours Customer Advisor | 4 on 4 off, 5pm-8am

Kier Group; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A facilities management company is seeking an Out of Hours Customer Services Advisor to join their team in Basingstoke. The role involves supporting service coverage and communicating with customers through various tasks, including managing service calls and work orders. Candidates should possess strong communication and IT skills, particularly in Microsoft Excel and Outlook. The position offers varied shift patterns and the opportunity to develop skills within a supportive environment.

Qualifications

• Excellent telephone manner and strong verbal and written communication skills required.
• Demonstrate IT literacy, particularly with Microsoft Excel and Outlook.
• Accurate data entry skills with excellent attention to detail necessary.
• Ability to build and maintain effective working relationships essential.
• Willingness to undergo CTC Clearance and complete necessary training.

Responsibilities

• Communicate effectively with internal and external customers for service calls.
• Raise reactive and handyman work orders for engineers and contract managers.
• Monitor email inboxes and schedule work orders.
• Close down urgent work orders and provide emergency cover.
• Support performance targets and contribute to team goals.

Skills

Excellent telephone manner

Strong verbal and written communication skills

IT literacy

Accurate data entry skills

Attention to detail

Ability to build effective working relationships

Tools

Microsoft Excel

Microsoft Outlook

Job description

A facilities management company is seeking an Out of Hours Customer Services Advisor to join their team in Basingstoke. The role involves supporting service coverage and communicating with customers through various tasks, including managing service calls and work orders. Candidates should possess strong communication and IT skills, particularly in Microsoft Excel and Outlook. The position offers varied shift patterns and the opportunity to develop skills within a supportive environment.