OSS Development Authority

Vodafone Group; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Newbury seeks a proactive individual to drive OSS automation efforts and oversee quality operations within the technology team. This role requires extensive knowledge in OSS, particularly with Remedy and Cramer, and proficiency in coding languages such as Python and PowerShell. With responsibilities that include developing automation frameworks and managing customer expectations, candidates must also be comfortable influencing diverse stakeholders. The position offers high impact within the team, alongside robust benefits including a yearly bonus, annual leave, and a private pension scheme.

Benefits

Yearly bonus: 10%

Annual leave: 28 days plus bank holidays

Charity days: 5 days/year

Maternity leave: 52 weeks

Private pension with 2:1 matching

Access to private medical and dental care

Additional discounts and incentives

Qualifications

• Extensive knowledge of OSS Operations.
• Subject Matter Expertise in OSS, particularly Remedy and Cramer.
• Experience with coding and query languages, including Bash, PowerShell, Python, Ansible, SQL, MySQL.
• Experience with code versioning repositories, preferably GIT.
• Understanding of Mobile and Fixed Networks.
• Ability to influence and negotiate with customers.
• Comfortable communicating with senior stakeholders.
• Strong analytical skills.
• Eligibility for UK SC Clearance.

Responsibilities

• Drive OSS Automation Framework and DevOps model.
• Enable customers through automation and self-service.
• Develop and complete Service Improvement Plans.
• Show upward trends in service levels through CI projects.
• Manage customer expectations efficiently.
• Encourage team collaboration across technology teams.
• Manage suppliers for service delivery beyond contract expectations.
• Ensure support model aligns with budget strategy.

Skills

OSS Operations

Remedy

Cramer

Bash

PowerShell

Python

Ansible (YAML)

SQL

MySQL

GIT

Excel

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The OSS Operations team of technology professionals manage and effectively operate the systems within the Converged Network arena. We are looking for a dynamic & proactive individual who can drive the digital initiatives to support the increasing demand for automation and transformation activities within Technology operations. You will be responsible for ensuring the delivery of quality OSS into Operations in conjunction with delivery teams, providing subject matter expertise and service ownership in one or more key OSS driving operational improvement and leading colleagues in high performing operational teams. The ambition being to drive a step change in Digital, customer service centric OSS Operations.

The role will:

• Continue to build on the OSS Automation Framework and drive towards a DevOps model
• Enable our customers through automations and self-service capabilities
• Develop Service Improvement Plans internally and in conjunction with customers and delivery teams and ensure they are driven through to completion with internal teams or 3rd party suppliers
• Through Continuous Improvement (CI) projects, be able to show an upward trend in service levels and a reduction in faults.
• Manage (internal and external) customers’ expectations
• Actively encourage team collaboration across OSS, the wider technology teams and externally within the business, adopting and delivering to industry best practices.
• Manage suppliers to ensure they are delivering a service that at a minimum adheres to the support contracts in place, and more often to exceed their service levels.
• Ensuring that the support model fits within the agreed budget strategy

Who you are

Technical & professional expertise:

• Extensive knowledge of OSS Operations
• Subject Matter Expertise in at least one OSS in particular Remedy and Cramer
• Experience working with coding and query languages – preferably inc. Bash, PowerShell, Python, Ansible (YAML), SQL, MySQL, etc.
• Experience working with code versioning repositories – preferably GIT
• Working understanding of Mobile & Fixed Networks
• Ability to influence, negotiate with and persuade internal and external customers.
• Comfortable communicating with customers/senior stakeholders at all levels in the organisation,
• Sound MS Office skills (with strong ability in Excel)
• Developed Analytical Skills
• Eligibility to hold UK SC Clearance

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.