Order Entry Administrator

Sonova Group; Warrington; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading hearing care provider in Warrington, United Kingdom, is seeking an Order Entry Administrator. The role involves accurately processing new, repair, remake, and credit return orders using SAP and Salesforce. Ideal candidates will have strong English skills and proficiency in MS Office, with attention to detail being crucial. This position offers opportunities for professional development in an inclusive work environment.

Benefits

Training opportunities

Career development plans

Inclusive culture

Qualifications

• Fluency in written and verbal English is essential.
• Experience with order processing systems is an asset.
• Ability to work efficiently under pressure is crucial.

Responsibilities

• Accurately process new, repair, remake, and credit return orders.
• Ensure quality standards for impressions and audiograms.
• Maintain accurate documentation and handle orders efficiently.

Skills

Fluent written and verbal English

Proficient in MS Office

Strong organisational and time management skills

Attention to detail

Customer-oriented mindset

Education

GCSE English/Maths or equivalent

Tools

SAP

Salesforce

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warrington, United Kingdom

Order Entry Administrator

More about the role:

As an important member of the Order Entry Team you are responsible for accurately processing new, repair, remake, and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly, impressions and audiograms meet quality standards, and all related documentation is prepared and processed efficiently. The position requires strong attention to detail, communication skills, and a commitment to maintaining accuracy and efficiency across all stages of order handling.

More about the tasks:

Key responsibilities typically include:

1. New Orders

• Accurately enter new orders into SAP, ensuring correct selection of accounts, shipping methods, pricing, and instrument model/variant configuration.
• Review and assess impressions for quality and audiograms for instrument suitability.
• Print, prepare, and scan all required paperwork and documentation.
• Confirm orders through to the next stage of processing.
• Identify and elevate any incomplete or unclear orders using Salesforce (CRM).

2. Repair & Remake Orders

• Verify serial numbers against provided documentation.
• Enter repair and remake orders into SAP, ensuring accurate configuration (ITE only where applicable).
• Assess impressions for quality on remake orders.
• Query and elevate any discrepancies or issues through Salesforce (CRM).

3. Credit Returns & Queries

• Verify invoice dates to determine eligibility within the agreed return period.
• Process credits for approved in‑period returns and prepare items for reprocessing.
• Return any out‑of‑period credits (not approved) to the Dispenser.
• Record and escalation any order or credit‑related issues through Salesforce (CRM).

More about you:

• Fluent written and verbal English skills
• Proficient in MS Office and quick to learn new systems
• Strong organisational and time management skills
• Attention to detail and accurate documentation habits
• Ability to prioritise and work efficiently under pressure
• Proactive, responsible, and customer‑oriented mindset
• Team player with good communication and collaboration skills
• Reliable, adaptable, and eager to learn continuously
• Prior experience in a similar role or equivalent education (e.g. GCSE English/Maths) is an advantage

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.