Order & Delivery Manager - 12-Month Contract

James Fisher and Sons plc; Westhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading underwater services provider is seeking a Customer Services Manager for a 12-month fixed term contract in Westhill, Scotland. This role involves managing customer relationships, ensuring timely order deliveries, and leading an operations team. Ideal candidates will possess demonstrable experience in customer relationship management, business systems knowledge, and team leadership. This position is crucial for maintaining high standards of customer service in the underwater solutions sector.

Qualifications

• Demonstrable experience managing customer relationships.
• Knowledge of business systems is essential.
• Experience in planning details and structure is vital.
• Previous leadership experience required.

Responsibilities

• Manage and maintain customer relationships, providing updates on delivery and logistics.
• Ensure orders are delivered on time and in full.
• Manage the operations team for focused delivery of goods and services.
• Update and circulate weekly/monthly dashboards.
• Ensure all shipments are invoiced and shipped efficiently.
• Provide timely reporting to clients on order updates.
• Maintain order books and records.
• Manage export/licenses records compliance.
• Liaise with internal departments to communicate key order information.
• Ensure prompt responses to customer requirements.
• Comply with policies, procedures, and processes.

Skills

Customer relationship management

Business systems knowledge

Planning and structuring

Team leadership

Job description

A leading underwater services provider is seeking a Customer Services Manager for a 12-month fixed term contract in Westhill, Scotland. This role involves managing customer relationships, ensuring timely order deliveries, and leading an operations team. Ideal candidates will possess demonstrable experience in customer relationship management, business systems knowledge, and team leadership. This position is crucial for maintaining high standards of customer service in the underwater solutions sector.