Oracle HCM Support Analyst (Previous Relevant Experince is Required)

Royal Leamington Spa; Royal Leamington Spa; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading telecommunications provider is seeking an Oracle HCM Support Analyst in Royal Leamington Spa to provide first-line support for HR system queries; troubleshooting, analysis, and user training initiatives are key responsibilities. Applicants should have prior experience with Oracle Cloud Applications and strong analytical skills to enhance system functionality and user experience.

Qualifications

• Experience supporting Oracle HCM systems and providing excellent customer service.
• Strong analytical mindset with the ability to resolve complex issues.
• Ability to create clear and concise documentation and training materials.

Responsibilities

• Provide first line support for HR system queries.
• Investigate technical issues and collaborate with teams for solutions.
• Support testing and validation of system updates and functionalities.
• Create and update training materials for end users.

Skills

HR System experience

Oracle Cloud Applications

Test script writing

Intermediate Excel skills

Communication skills

Analytical skills

Tools

Oracle HCM

MS Office

Job description

Overview

Oracle HCM Support Analyst

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7.

Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries.

Responsibilities

• First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system.
• Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions.
• Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates.
• Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order.
• Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption.
• Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves.
• Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company.
• Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept.

You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users.

Key Requirements

• Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules).
• Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion.
• Creating reports in Oracle HCM
• Experience in a similar role providing 1st line support on issues relating to systems
• Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level.
• Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions.
• Analytical skills to diagnose and resolve system issues effectively.

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

Learn more about Telent