Oracle Cloud Service Logistics Consultant

IBM Computing; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading technology firm is seeking a Senior Principal Consultant in Greater London. This role involves delivering Oracle CX and Supply Chain solutions while managing customer interactions and guiding project teams. Candidates should have over 10 years of functional experience and strong communication skills. The position promotes long-term career growth and innovation in client engagements.

Benefits

Professional training and certifications

Promotion opportunities

Flexible work-life balance

Qualifications

• 10+ years of experience in Oracle applications.
• Experience leading teams and managing workstreams.
• Strong problem-solving skills and capabilities in solution design.

Responsibilities

• Lead consulting lifecycle phases and customer requirements.
• Manage proposal development and demonstrate applications.
• Contribute to CX and Supply Chain capabilities.

Skills

Functional experience delivering Oracle CX and Supply Chain Applications

Client facing and communication skills

Project management

Ability to multi-task

Tools

Oracle Cloud Service

Oracle Cloud Service Logistics

Oracle Cloud Maintenance

Job description

Introduction

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme

Your role and responsibilities

As a Senior Principal Consultant working as an integral part of a project team, you will contribute to and lead all phases of the consulting lifecycle. You will play a customer-facing role and be involved in Requirement Analysis, Business Process Documentation & Solution Design. You will work with and guide your project team to develop, configure and deploy the solution, and ensure project processes and deliverables in your area are met. In addition to project related activities, you will also manage and contribute to proposal development, demonstrating the application to potential customers and play an important role in building our CX and Supply Chain capabilities and offerings.

As an experienced consultant you will be a self-starter and have strong functional skills in the implementation of Oracle Service Cloud, backed up by proven hands‑on experience, ideally across different industries. You will have the ability to work under pressure and must be able to communicate effectively with customer stakeholders.

The successful candidate will have the opportunity to be part of our premier consulting firm working on the cutting edge of Cloud Implementations. You will work across a wide variety of customers and play a key role in some of the most exciting CX and Supply Chain implementations across the EMEA region.

Required technical and professional expertise

• 10+ Years of functional experience delivering Oracle CX and Supply Chain Applications.
• Multiple full Oracle Cloud Implementations cycles.
• Experience leading streams of work and delegating/ managing small teams of consultants both on-shore and off-shore.
• Demonstrated experience in Solution Design, Requirements Analysis, Functional Design, Configuration Documentation, Troubleshooting and Integration Architecture.
• Experience working with technical teams for Interface design, development and testing.
• Ability to multi-task and to work independently.
• Strong client facing, communication and client management skills.
• A good understanding of Application Implementation methodologies.
• Demonstrable functional skills in:
• Oracle Cloud Service
• Oracle Cloud Service Logistics
• Oracle Cloud Maintenance
• Preferably additional functional skills:
• Field Service
• Subscripton Management
• Order Management
• Inventory Management
• Product Data Hub
• Cost Management

Preferred technical and professional experience

• Experience working with technical teams for Interface design, development and testing.
• Strong domain knowledge of CX and Supply Chain Management processes.
• Oracle Cloud Implementation Certification(s).
• Experience in Oracle Cloud Implementations and integrating them with other on premise or cloud applications.
• A firm understanding of Service and Service Logistics processes that interact with other functional areas e.g. SCM, Finance, Logistics.
• An understanding of the reporting and analytical tools available as part of Oracle Cloud.
• Experience in pre-sales activities such as contributing to proposals, conducting Proof of Concepts & Configuring Sand-box environments for functional demonstrations.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.