Optics Team Leader — Lead & Inspire Customer Experience

Boots Opticians; Croydon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-known optical retailer in Croydon seeks a Team Leader to manage store operations and inspire staff. This role involves customer service and clinical duties, offering significant training opportunities. Candidates should have experience in an optical environment and a willingness to learn. Leading or coaching experience is a plus. The position provides various benefits including a quarterly bonus, employee discounts, and career development. Flexible working options may also be discussed. Closing date for applications is 20-Dec-2025.

Benefits

Discretionary Quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience in an optical environment is essential.
• A willingness to learn is important.
• Experience in leading or coaching a team is desirable.

Responsibilities

• Lead and inspire the store team to deliver excellent customer service.
• Manage store operations and clinical activities.
• Participate in the ‘Step Into Optics’ training programme.

Skills

Worked in an Opticians or optical environment

Desire to learn

Job description

A well-known optical retailer in Croydon seeks a Team Leader to manage store operations and inspire staff. This role involves customer service and clinical duties, offering significant training opportunities. Candidates should have experience in an optical environment and a willingness to learn. Leading or coaching experience is a plus. The position provides various benefits including a quarterly bonus, employee discounts, and career development. Flexible working options may also be discussed. Closing date for applications is 20-Dec-2025.