Optical Consultant - Foundation

Boots Opticians; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent optical retail chain in Edinburgh is seeking a Retail Assistant to enhance customer experiences in store. The successful candidate will greet customers, assist during eye-tests, and manage the dispensing of eyewear solutions, while undergoing industry-leading training. If you are passionate about customer care and eager to learn, this role offers a dynamic work environment with various responsibilities. Benefits include employee discounts and opportunities for career development.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced leave pay

Access to 24/7 counselling and support

Qualifications

• Experience working in a retail or clinical environment is a plus.

Responsibilities

• Build relationships with customers to identify their needs.
• Assist with eye-tests and pre-screening activities.
• Order and dispense glasses and contact lenses.

Skills

Passion for customer care

Desire to learn

Job description

Job Description

About the role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.

Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.

You will also be involved in:

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

You will be based in store and report to store manager.

What you’ll need to have:

• Passion for customer care
• Desire to learn

It would be great if you also have:

• Worked in a retail or clinical environment

Our benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What's next

Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Closing date

31-Mar-2026

Business Area

Opticians, Retail

Function

Opticians

Specialism

Boots Opticians Operations

Keywords

customer, retail, opticians, optometry, apprentice, student, sales assistant, sales advisor, customer advisor, Optical Support

Hours per week

37.5

Latitude,longitude 1

55.958390664,-3.242185324

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

Over 35 hours per week

Company

Optics

Division

100 - North

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

OPT101 - Scotland and Northern Ireland

Area

OPT101 - Scotland and Northern Ireland

Store

3924 -Edinburgh Craigleith Shopping Park BO

Req Posted Date

13-Jan-2026

County

Edinburgh Lothian

Country

UK

Post Code

EH4 2LN

Source

Boots