Optical Assistant - Online Retailer - Bury (Greater Manchester)

Zest Business Group Ltd; Bury; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading online eyewear retailer in Bury is seeking an Optical Assistant to support customers throughout their eyewear journey. This role involves providing expert product advice via email, live chat, and phone. Candidates should have proven experience in optical assistance, strong product knowledge, and excellent communication skills. Competitive salary and various benefits including professional development and staff discounts are offered.

Benefits

26 days holiday + Bank Holidays

Staff discount

Pension scheme

Professional development fees paid

Qualifications

• Proven experience as an Optical Assistant.
• Strong product knowledge across prescription lenses and designer eyewear.
• Excellent communication and multitasking skills.
• Confident using IT systems in a customer service setting.
• Calm, professional, and proactive attitude.

Responsibilities

• Assist customers with frame and lens selection for prescription eyewear.
• Handle enquiries via phone, email, and live chat.
• Offer expert advice on prescription lenses, product features, and styling.
• Support order tracking, aftercare, and customer issue resolution.
• Work closely with in-house teams including the optical lab and fulfilment.

Skills

Optical knowledge

Customer service

Communication skills

IT proficiency

Job description

Overview

Optical Assistant - Online Retailer - Bury (Greater Manchester)

Salary: £24,000 - £25,000 | Full or Part Time (min 30 hours/week) | Permanent

Location: Head Office, Bury, Greater Manchester

About the Role

A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team at one of the UK\'s largest independent online retailers of luxury sunglasses and prescription eyewear.

Based at a modern head office in Bury, you\'ll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You\'ll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.

Key Duties

• Assist customers with frame and lens selection for prescription eyewear
• Handle enquiries via phone, email, and live chat
• Offer expert advice on prescription lenses, product features, and styling
• Support order tracking, aftercare, and customer issue resolution
• Work closely with in-house teams including the optical lab and fulfilment

Requirements

• Proven experience as an Optical Assistant
• Strong product knowledge across prescription lenses and designer eyewear
• Excellent communication and multitasking skills
• Confident using IT systems in a customer service setting
• Calm, professional, and proactive attitude

Benefits

• Salary: £24,500 - £25,000 (depending on experience)
• Hours: Full or part time (30 - 37.5 hours/week), 9am - 5pm
• Primarily Monday to Friday with occasional weekends
• Holidays: 26 days + Bank Holidays
• Other: Staff discount, pension scheme, professional development fees paid

To Apply

Click 'Apply Now' or get in touch via WhatsApp for further information.