Optical Assistant

Boots Opticians; Biggleswade; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail optical service provider in Biggleswade seeks an Optical Assistant to engage with customers, assisting with eye care solutions. The ideal candidate will have a passion for customer care and a desire for personal development. Responsibilities include supporting eye-tests, dispensing eyewear, and ensuring shop floor standards. The role offers comprehensive training and various employee benefits, creating an inclusive work environment for all.

Benefits

Retirement savings plan

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Flexible benefits scheme

Access to counselling and support services

Qualifications

• Passion for customer care is essential.
• Enthusiasm for learning and personal development is a must.
• Experience in a retail or clinical environment is a plus.

Responsibilities

• Assist customers in selecting eyewear solutions.
• Support eye-tests and pre-screening activities.
• Order and dispense glasses and contact lenses.
• Provide aftercare support such as repairs and adjustments.
• Maintain shop floor standards.

Skills

Customer care

Enthusiasm for learning

Job description

Job Description

About the role

As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with.

You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eye‑wear solution for them – no two days will be the same.

Your role within the team as an Optical Assistant will give you lots of opportunities to develop your knowledge through our industry‑leading ‘Step Into Optics’ training programme. This programme includes both workshop‑based learning and practical ‘on the job’ experience. You will also:

• Order, dispense and collect glasses and contact lenses
• Support with eye‑tests and pre‑screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain shop floor standards

What you’ll need to have

• These are the essential skills or experience needed to succeed in this role.
• Passion for customer care
• Enthusiasm for learning and personal development

It would be great if you also have

• Experience in a retail or clinical environment

Our benefits

• Boots Retirement Savings Plan
• Discretionary quarterly bonus
• Generous employee discounts
• Clinical and Non‑Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What's next

If your application is successful, you'll be invited to an in‑store interview in the next 14 days.

Closing date

25-Feb-2026

Business Area

Opticians, Retail

Function

Opticians

Specialism

Boots Opticians Operations

Keywords

customer, retail, opticians, optometry, healthcare, healthcare jobs, sales assistant, sales advisor, customer advisor, Optical Support

Hours per week

38

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

Over 35 hours per week

Company

Optics

Division

300 - South

Area

OPT109 - East Anglia and Herts

Store

3995 - Biggleswade Shopping Centre BO

Req Posted Date

08-Dec-2025

County

Bedfordshire

Country

UK

Post Code

SG18 8PS

Source

Boots

Closed: Reasonable adjustments

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.