Ops Manager: Front Office & Brand Leadership - Opening

IHG Hotels & Resorts; Torquay; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading hotel group in Torquay seeks a dynamic Operations Manager to lead their Front Office team in a brand-new hotel opening. Responsibilities include managing daily operations and ensuring service excellence in line with brand standards. With strong leadership skills and a background in hospitality, candidates will bring operational efficiency and a collaborative spirit. The position offers a competitive salary of up to £45,000 annually and numerous benefits, making it an exciting opportunity for service-oriented leaders.

Benefits

Financial security with guaranteed hours and paid holidays

Growth and development opportunities

Colleague perks including discounted room rates

Wellbeing support with 24/7 employee assistance

Qualifications

• Minimum 3+ years of senior management experience in a branded hotel.
• Ability to train and develop teams, especially those with limited experience.
• Experience in operational excellence and delivering brand standards.

Responsibilities

• Lead and manage the Front Office team to meet brand standards.
• Oversee daily hotel operations and ensure service consistency.
• Drive brand standards through training and coaching.

Skills

Senior management experience within a Front Office department

Strong leadership and coaching skills

Proficient in Opera PMS and other hotel IT systems

Excellent communication and interpersonal skills

Strategic, collaborative and results-focused

Job description

A leading hotel group in Torquay seeks a dynamic Operations Manager to lead their Front Office team in a brand-new hotel opening. Responsibilities include managing daily operations and ensuring service excellence in line with brand standards. With strong leadership skills and a background in hospitality, candidates will bring operational efficiency and a collaborative spirit. The position offers a competitive salary of up to £45,000 annually and numerous benefits, making it an exciting opportunity for service-oriented leaders.