Operations Team Leader - FinTech & Rural Banking

Northreach; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in fintech is seeking an Operations Team Leader to manage a dynamic operations team. This role involves overseeing daily operations, coaching team members to meet quality targets, and implementing effective business strategies. A strong background in financial services and experience in leadership are essential. The ideal candidate will promote process change while ensuring high levels of customer satisfaction and managing performance reviews for team members.

Qualifications

• Proven track record in a leadership or supervisory role.
• Financial services experience with knowledge of regulatory factors.
• Understanding of onboarding and secured lending processes.
• Hands-on approach during business development.
• Ability to communicate effectively with team members.

Responsibilities

• Manage day-to-day operations of the team.
• Deliver quality services to meet internal and external requirements.
• Coach team members to achieve performance targets.
• Promote process changes and maintain customer service excellence.
• Deal with customer complaints ensuring service levels are met.

Skills

Leadership

Financial services knowledge

Communication

Ability to coach

Job description

A recruitment agency in fintech is seeking an Operations Team Leader to manage a dynamic operations team. This role involves overseeing daily operations, coaching team members to meet quality targets, and implementing effective business strategies. A strong background in financial services and experience in leadership are essential. The ideal candidate will promote process change while ensuring high levels of customer satisfaction and managing performance reviews for team members.