Operations Team Leader - Drive High-Impact Service Teams

Activate Group Limited; Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in operations management seeks an Operations Team Manager to lead a high-performing team in Peterborough. The role involves setting KPIs, handling recruitment, and driving engagement through effective coaching and support. With a focus on customer service, you'll lead change initiatives and develop strong relationships. The ideal candidate will have previous experience in team leadership and a commitment to continuous improvement. Competitive benefits and a dynamic work environment are offered.

Benefits

33 days holiday including bank holidays

Personal health cash plan

Enhanced maternity and paternity pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise

Qualifications

• Experience of leading and developing high performing teams.
• Confident working in a fast paced, ever-changing environment.
• Able to interrogate data and solve problems effectively.

Responsibilities

• Manage team performance and set KPIs.
• Lead recruitment processes for the team.
• Collaborate with the Training Team for new starters.

Skills

Develop great teams

Solve problems

Take ownership

Focus on the customer

Lead change

Education

Experience of leading high performing teams

Ability to provide constructive feedback

Excellent verbal and written communication skills

Tools

Microsoft Outlook

Job description

A leading company in operations management seeks an Operations Team Manager to lead a high-performing team in Peterborough. The role involves setting KPIs, handling recruitment, and driving engagement through effective coaching and support. With a focus on customer service, you'll lead change initiatives and develop strong relationships. The ideal candidate will have previous experience in team leadership and a commitment to continuous improvement. Competitive benefits and a dynamic work environment are offered.