Operations Team Leader - 6 Month FTC

BRE Group; Watford; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading building performance organization in Watford is seeking an Operations Team Leader for a six-month fixed-term contract. The role involves managing a team to ensure high-quality service delivery, financial processing, and compliance with operational standards. Ideal candidates will have proven team management skills and an understanding of business administration. This role offers a hybrid work model with competitive salary and benefits.

Benefits

Pension scheme with employer contribution

HealthPartners cashback scheme

Access to training platforms

Onsite facilities including a restaurant and nursery

Qualifications

• Proven experience in managing teams and overseeing staff performance.
• Strong understanding of business administration and operational processes.
• Ability to lead teams to achieve service level agreements.

Responsibilities

• Lead and oversee the BPS Operations Support and Delivery Team.
• Manage end-to-end processing of BREEAM Assessor licences and subscriptions.
• Monitor customer interactions and manage escalated queries.

Skills

Team Management

Business Administration

Operational Processes

Organisational Skills

Attention to Detail

Problem-Solving

Tools

Agresso

Job description

* Please note - this role is a six month fixed-term contract*

Make your mark at BRE!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

The Operations Team Leader supports the effective delivery of Building Performance Services by managing a team responsible for scheme applications, customer service and revenue generating processes. The role ensures high quality service delivery, accurate financial processing and adherence to operational and quality standards.

• Lead and oversee the BPS Operations Support and Delivery Team, ensuring efficient workflow, performance management, and achievement of service levels.
• Manage end-to-end processing of BREEAM Assessor licences, AP subscriptions, and assessment registrations in line with standards and SLA requirements.
• Oversee purchasing, invoicing, debt management, procurement processes, project codes, and financial administration for BPS services.
• Ensure compliance with ISO and UKAS quality standards, maintaining robust operational procedures.
• Monitor customer interactions across email, phone, and Live Chat, and manage escalated queries and complaints.
• Produce and report KPIs, service levels, financial performance data, and operational insights.
• Make certification decisions and issue certificates for assessments under Administrative QA review.
• Identify opportunities for process improvement and support implementation of operational efficiencies.
• Collaborate with teams across BREEAM, Infrastructure, Academy, Finance, Sales, and Marketing to ensure smooth service delivery.

What we are looking for

• Proven experience in managing teams and overseeing staff performance in an operational environment.
• Strong understanding of business administration, operational processes, and finance (invoicing, procurement, and reporting).
• Excellent organisational skills with the ability to manage multiple priorities and workflows.
• High attention to detail and accuracy in operational and financial tasks.
• Experience with ERP/finance systems, such as Agresso, or similar.
• Knowledge of quality standards and accreditation processes (ISO 9001, ISO 17065 UKAS).
• Ability to lead teams to achieve service level agreements and performance targets.
• Experience handling customer queries, escalations, and ensuring a smooth service delivery.
• Strong problem-solving skills and the ability to implement process improvements.
• Ability to work collaboratively with cross-functional teams across an organisation.

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well‑being, and career development.

Financial & Security Benefits

• Pension scheme – 5% employer‑matched contribution
• Life assurance – 4x your basic salary
• Enhanced maternity package

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
• Onsite facilities – Restaurant, nursery, and free parking, including at‑cost EV charging points

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform
• Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person 2-3 times per week. This role is a six month fixed-term contract covering a colleague on maternity leave.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.